Hi All Here's my experience of Apple's Seagate Hard Drive Replacement Programme...
Earlier this week I entered the serial numbers of our 2 iMacs into the Apple Support page relating to the Seagate Hard Drive Replacement Programme http://www.apple.com/au/support/imac-harddrive/ and it reported that one of the iMacs was eligible for hard drive replacement. On Monday I phoned Apple Support, explained the situation and was put through to a local Australian Apple Support supervisor. He explained that he would arrange an onsite visit by an Apple Authorised technician to replace the hard drive. He said he would be passing the details on to MacWorx in Joondalup and that they would contact me within a day or two to arrange a visit. The Apple Support guy gave me his direct extension number to phone if I encountered any problems. (I did not have to ask for the onsite repair, it was offered, and it certainly beats having to lug a 27" iMac into a repairer!) A couple of hours later I received a phone call from Boz at MacWorx informing me that he had ordered the replacement hard drive and it would be delivered in a few days. He asked which version of OS X i wanted installing as he would have the drive pre-installed with that version. I opted for OS X 10.7. He then confirmed that I would have a full back up of my current drive, either a clone or a Time Machine backup from which they could perform a reinstall of my data. On Wednesday I had a call from MacWorx to arrange an appointment to install the new drive. On Thursday a MacWorx technician came and replaced the hard drive, attached my clone drive and started the data reinstall for me. The whole process, from contacting Apple Support to the fitting of the new HDD by AppleWorx was smooth, friendly and efficient. Superb service by Apple and MacWorx. Cheers Jane On 26/10/2012, at 10:02 PM, Daniel Kerr wrote: > Yeh Apple "direct" may be a bit different. > They have rules for themselves and rules for their resellers. Pretty unfair, > and I won't get into that,.that's a whole other thread I've gone into > before…….. > But yes, I'll be interested to hear what the AppleStore direct response is. > :o) > > Best of luck with it. > > Kind regards > Daniel > --- > Daniel Kerr > MacWizardry > > Phone: 0414 795 960 > Email: <daniel AT macwizardry.com.au> > Web: <http://www.macwizardry.com.au> > > > **For everything Apple** > > On 26/10/2012, at 9:58 PM, F.W. Hänel <whae...@iinet.net.au> wrote: > >> Hi Daniel, >> >> Have just entered the serial #. >> The response was it is eligible for the program. >> In the email and anouncement on the Apple site they also suggest to make an >> appointment with the genius person at >> the Apple shop where it can be changed. If that's the case it would be quite >> easy for me as I live very close >> to Garden City. I'll call in at the shop tomorrow and ask for advice. >> >> Will advise you what they say. >> >> Thanks for your help Daniel, >> >> Best regards, >> >> Walter >> >> On 26.10.2012, at 21:31, Daniel Kerr wrote: >> >>> Hi Walter >>> >>> First thing, is to double check that your iMac falls into the replacement >>> program. If you check on that site, some may not actually need it. >>> >>> Second thing, is yes, ensure you have a good backup. I would recommend a >>> Time Machine backup of some sort, and a second back up as well. SuperDuper >>> or CarbonCopyCloner are both great for this. >>> SuperDuper - <http://www.macupdate.com/app/mac/13803/superduper!> >>> Carbon Copy Cloner - >>> <http://www.macupdate.com/app/mac/7032/carbon-copy-cloner> >>> Once you have good backups of everything, then you're ready for it to go. >>> >>> Thirdly - I would check with the people you are getting the work done. Some >>> places will have a wait time from when you drop the computer off to when it >>> is ready. Most places (or all) aren't doing it on the spot, as they have a >>> procedure they have to follow from Apple from when the machine is booked >>> in, a special test run over it, the Drive ordered from Apple, then shipped, >>> then fitted. Then ready to go. And if lots of people are all dropping them >>> in, then there's going to be a lot of them booked in. ( I know one store >>> had over 45 calls and emails the first few hours that email went out! And I >>> got about 15 emails/calls myself within the first few hours also.). >>> >>> Fourthly, I would check what the place you are dropping it to do. Some >>> places will just swap out the drive, give you a clean OS Install, so it's >>> ready to Time Machine back in when you get it home. Some may just give you >>> a blank clean drive for you to do all the work. Some may do a full clone >>> and get everything back for you as you dropped it off. Again, it may vary >>> depending on the place you take it to and their workload. (I'm guessing on >>> the full clone, so I may be way off there, as I don't work for at a >>> service/repair centre). >>> >>> It's going to be a fairly big undertaking for a lot of places I would >>> think, so hopefully it will go nicely for everyone. :o) >>> >>> Hope that helps. >>> >>> Kind regards >>> Daniel >>> --- >>> Daniel Kerr >>> MacWizardry >>> >>> Phone: 0414 795 960 >>> Email: <daniel AT macwizardry.com.au> >>> Web: <http://www.macwizardry.com.au> >>> >>> >>> **For everything Apple** >>> >>> On 26/10/2012, at 7:29 PM, F.W. Hänel <whae...@iinet.net.au> wrote: >>> >>>> Hi All, >>>> >>>> I received an email from Apple about my HD possibly failing and a FOC >>>> replacement offer. >>>> >>>> >>>> http://www.apple.com/support/imac-harddrive/?cid=CDM-US-DM-P0013590-192397&cp=em-P0013590-192431&sr=em >>>> >>>> >>>> The iMac was supplied with OS 10.6.2 and is currently running 10.6.8. Do I >>>> have to install the 10.6.2 DVD on the new HD and then >>>> update to 10.6.8 ? >>>> Time machine is regularly backing up to an external HD. >>>> But what about the applications ? Is it possible to copy the applications >>>> folder to an external HD and after the HD >>>> replacement copy the applications onto the new HD ? Would it be better to >>>> make a clone of the complete HD and then copy it >>>> to the new HD ? Which is the best cloning program ? SupaDupa ? >>>> >>>> Looking for some good suggestions. >>>> >>>> Thanks, >>>> >>>> Walter >>>> >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
