Hi Chris, Yes, I tend to agree with Daniel, I think we have probably tried everything. You could have a look at: Apple Official solution listed for the grayed out Wi-Fi and Bluetooth issues <http://support.apple.com/kb/TS1559?viewlocale=en_US&locale=en_US> Might be lucky and find something works to solve the issue. --- Another suggestion that did work for someone so might be worth a try: But first - a warning that this will delete all Network Settings, returning them to factory defaults. 1) Turn ON the airplane mode
2) Reset the network Settings > General > Reset > Reset network settings Kind Regards Ronni Sent from Ronni's iPad4 Sent from Ronni's iPad4 On 16/04/2013, at 12:22 PM, Daniel Kerr <dan...@macwizardry.com.au> wrote: > Hi Chris > > Given the type of issue and that you've done a restore and wifi still isn't > showing then it could be either a bug in the current iOS version or a > hardware issue. > I note that when you google the issue one of the top hits has about 204 pages > but the actual "link" is no longer available to view on the apple support > site. > > So it may be worth a call to Apple Support to query it with them. Otherwise > yes, worth getting it looked at, as may be a hardware issue. > > Kind regards > Daniel > > Sent from my iPhone 5 > > --- > Daniel Kerr > MacWizardry > > Phone: 0414 795 960 > Email: <danielATmacwizardryDOTcomDOTau> > Web: <http://www.macwizardry.com.au> > > > **For everything Apple** > > On 16/04/2013, at 11:57 AM, Chris Burton <c...@it.net.au> wrote: > >> Hi Ronni >> >> No the iphone cant connect to any Wi-Fi network because it seems impossible >> to actually turn on Wifi on the phone: it remains completely ghosted out!! >> Telstra 3G is my normal wifi network I use with my mac. >> >> Perhaps it is a hardware problem? >> >> Regards >> >> Chris >> >> >> On 16/04/2013, at 7:56 AM, Ronda Brown wrote: >> >>> Hi Chris, >>> >>> When you are home, can the iPhone connect via Wi-Fi to your "Home Wi-Fi >>> Network"? >>> >>> Is the problem only when trying to connect via Wi-Fi using your Telco >>> (Cellular Data Network)? >>> Is Telstra your carrier? >>> >>> Regards, >>> Ronni >>> >>> Sent from Ronni's iPad4 >>> >>> On 16/04/2013, at 5:57 AM, Chris Burton <c...@it.net.au> wrote: >>> >>>> Hi Ronni >>>> >>>> Thank you very much for your email with help on this problem >>>> >>>> I have followed your advice line by line below: >>>> >>>> Thanks very much Ronni, the situation for my phone does not look good >>>> after your very thorough approach >>>> >>>> Chris >>>> >>>> >>>> Christopher L.K. Burton >>>> Director >>>> Western Whale Research >>>> PO Box 1076 >>>> Dunsborough WA 6281 >>>> Mobile: 0419 199 120 >>>> Email: c...@it.net.au >>>> >>>> On 15/04/2013, at 4:11 PM, Ronda Brown wrote: >>>> >>>>> Hi Chris, >>>>> >>>>> I feel you might not have all settings correctly setup on your iPhone4S >>>>> or MBP. >>>>> I think you could have only USB enabled. >>>>> >>>>> A) On your iPhone... Are you sure you don't have Wi-Fi & Bluetooth >>>>> disabled? >>>> They both show that they are off in the Settings screen >>>>> >>>>> Turn 'Cellular' ON & 'Cellular Data' ON & 'Enable 3G' in >>>>> General > Cellular > Cellular Data. >>>> Yes all are on >>>>> >>>>> Then in Settings > Bluetooth turn ON >>>> Once I tap Bluetooth, the screen opens and only shows the word Bluetooth >>>> on the left and a little grey spinning wheel, and with no Slider for me to >>>> turn on or off!! This is a real mystery? >>>> >>>>> Settings > Wi-Fi ON >>>> Wi-Fi is off. When I tap the Wi-Fi row the screen opens and shows 'Wi-Fi >>>> Off' but is completely greyed out. I cannot push the slider to open >>>>> >>>>> Then in Settings > Personal Hotspot ON >>>> >>>> I can turn on Personal Hotspot but there is no Wi'Fi only Bluetooth and >>>> USB. Under the Slider it say 'iphones internet connection is being shared >>>> over USB' >>>> >>>>> And leave this Window OPEN >>>>> >>>>> B) On your MacBook Pro... >>>>> >>>>> Turn Wi-Fi ON >>>>> Go to System Preferences > Network (if the padlock is locked, unlock it) >>>> >>>>> Network Name: wait until your iPhone 4S Network appears (use the arrows >>>>> to locate) >>>> As the Wi-Fi on the iphone cannot being turned on there is no iphone >>>> network appearing on the mac. >>>> >>>>> Select your iPhone Network >>>>> Type the password for this network (if asked) to join. >>>>> >>>>> Chris if you are still unable to get the iPhone4S Network to show or >>>>> unable are unable to join click on Advanced - Preferred Networks: >>>>> Select your iPhone 4S Network >>>>> Then click on the minus - to delete it from Preferred Networks >>>>> >>>>> Then try Re-adding it again. >>>>> >>>>> I have no problem using Personal Hotspot on my iPhone4S iOS 6.1.3 to >>>>> share my connection with my MacBook Pro OS X 10.8.3 or my iPad4 >>>>> >>>>> Let us know how you get on please. >>>>> I am only giving very limited help as my recovery continues. >>>>> >>>>> Regards, >>>>> Ronni >>>>> >>>>> Sent from Ronni's iPad4 >>>>> >>>>> On 15/04/2013, at 2:34 PM, Chris Burton <c...@it.net.au> wrote: >>>>> >>>>>> Hi Daniel >>>>>> >>>>>> Thanks very much for your detailed explanation of what I need to do for >>>>>> this Backup and Restore for my iphone issue with Wifii. >>>>>> Unfortunately it just didnt work!! The wifi is still greyed out and I >>>>>> cant use it. >>>>>> >>>>>> When I try Personal Hotspot there is no wifi choice (with Bluetooth and >>>>>> USB) as there used to be? >>>>>> However it does say that it is presently connected using USB!?? What is >>>>>> going on there? >>>>>> >>>>>> I might have a mal-functioning iPhone and need to tell Apple? >>>>>> What is the best way to do this? >>>>>> >>>>>> Many thanks and kind regards to all those who have offered a solution to >>>>>> this problem >>>>>> >>>>>> Regards >>>>>> >>>>>> Chris >>>>>> >>>>>> >>>>>> Christopher L.K. Burton >>>>>> Director >>>>>> Western Whale Research >>>>>> PO Box 1076 >>>>>> Dunsborough WA 6281 >>>>>> Mobile: 0419 199 120 >>>>>> Email: c...@it.net.au >>>>>> >>>>>> On 11/04/2013, at 7:52 AM, Daniel Kerr wrote: >>>>>> >>>>>>> Hi Chris >>>>>>> >>>>>>> Seeing as you've had no success with getting ti working, I'd suggest a >>>>>>> Backup and Restore of the iPhone. This will put back a clean install of >>>>>>> the iOS and then your data. >>>>>>> NOTE. Make you've backed up your data and photos for the iPhone. >>>>>>> Photos can be backed up to iPhoto when you plug the iPhone in. Other >>>>>>> Data can be backed up into iTunes when you plug the iPhone in. To check >>>>>>> if you plug it in and then in the iTunes window it will say what time >>>>>>> the "last backup" was. If you just do a sync, it should change the >>>>>>> Backup data to the current day/time you've just down it. >>>>>>> Once you're happy it's backed up then you can do a Restore. >>>>>>> This is also down from the same iTunes window by Clicking Restore. It >>>>>>> will then download the full current iOS again (at the moment this is >>>>>>> iOS 6.13 as you know). Once installed from scratch it will restore >>>>>>> your data back. >>>>>>> It can take a while to do it all. >>>>>>> >>>>>>> These links may help as well >>>>>>> <http://support.apple.com/kb/ht1766> >>>>>>> <http://ipod.about.com/od/iphonetroubleshooting/ss/restore-iphone.htm> >>>>>>> >>>>>>> That would be next course of action given the others have worked. >>>>>>> >>>>>>> Try that and see how it goes. >>>>>>> As noted above…. Make you've backed up your data and photos for the >>>>>>> iPhone. !! >>>>>>> >>>>>>> Sorry, would have replied earlier but just been mad crazy and had to >>>>>>> finish 8 machines in a night to go out to a job today,…so yeh. >>>>>>> >>>>>>> Let us know how that goes,… >>>>>>> >>>>>>> Kind regards >>>>>>> Daniel >>>>>>> >>>>>>> Sent from my iPhone 5 >>>>>>> >>>>>>> --- >>>>>>> Daniel Kerr >>>>>>> MacWizardry >>>>>>> >>>>>>> Phone: 0414 795 960 >>>>>>> Email: <daniel AT macwizardry.com.au> >>>>>>> Web: <http://www.macwizardry.com.au> >>>>>>> >>>>>>> >>>>>>> **For everything Apple** >>>>>>> >>>>>>> On 10/04/2013, at 9:46 PM, Chris Burton <c...@it.net.au> wrote: >>>>>>> >>>>>>>> Hey ronnie >>>>>>>> >>>>>>>> Great to from u & i hope u & ur mac r getting some rest! >>>>>>>> Thanks for ur tips: >>>>>>>> Ur correct i do have 6.1.3 >>>>>>>> I have done several network resets to no avail >>>>>>>> Im not sure where to enter personal wifi access info or finding the >>>>>>>> preferred list on mbpro? >>>>>>>> Thanx heaps for ur help on this it seems to be abig mystry for all >>>>>>>> >>>>>>>> Best regards a restful recovery >>>>>>>> Chris >>>>>>>> >>>>>>>> >>>>>>>> Sent from my iPhone >>>>>>>> >>>>>>>> On 10/04/2013, at 21:05, Ronda Brown <ro...@mac.com> wrote: >>>>>>>> >>>>>>>>> Hi Chris, >>>>>>>>> >>>>>>>>> I'm still on enforced medical break, but as you don't seem to be >>>>>>>>> getting anywhere I will give a couple of suggestions. >>>>>>>>> >>>>>>>>> iOS 6.1.3 is the current version not iOS 6.0.3 update to version 6.1.3 >>>>>>>>> >>>>>>>>> You may also want to try resetting your network settings on your >>>>>>>>> iPhone. >>>>>>>>> >>>>>>>>> Go to Settings -> General -> Reset -> Reset Network Settings >>>>>>>>> See if that helps. >>>>>>>>> >>>>>>>>> You might have to re-enter any personal WiFi access point info again, >>>>>>>>> but this might help when the iPhone creates the hotspot. >>>>>>>>> >>>>>>>>> On the MacBook Pro, you might want to delete the iPhone from your >>>>>>>>> "preferred list," and re-add it back to the list with the new >>>>>>>>> connection. >>>>>>>>> >>>>>>>>> If it was a "preferred network" before, it might be trying to connect >>>>>>>>> with old settings. Removing and Re-Adding it is the same as manually >>>>>>>>> resetting the connection. >>>>>>>>> >>>>>>>>> This is all just speculation, as I don't know your setup, but it may >>>>>>>>> prove helpful. >>>>>>>>> >>>>>>>>> Cheers, >>>>>>>>> Ronni >>>>>>>>> >>>>>>>>> Sent from Ronni's iPad4 >>>>>>>>> >>>>>>>>> On 10/04/2013, at 4:45 PM, Chris Burton <c...@it.net.au> wrote: >>>>>>>>> >>>>>>>>>> Hi susan >>>>>>>>>> Thanks for your help. Im home now & have updated to 6.0.3 & still no >>>>>>>>>> fix. I googled & found heaps of people have this occuring but no >>>>>>>>>> definite solution >>>>>>>>>> >>>>>>>>>> Best regards >>>>>>>>>> Chris >>>>>>>>>> >>>>>>>>>> Sent from my iPhone >>>>>>>>>> >>>>>>>>>> On 09/04/2013, at 7:23, Susan Hastings <susanhasti...@mac.com> wrote: >>>>>>>>>> >>>>>>>>>>> Chris, I found I had to connect by Bluetooth to use my iPad as a >>>>>>>>>>> hot spot recently. In my case it seemed to be that there were too >>>>>>>>>>> many wireless networks causing interference. So Bluetooth or even >>>>>>>>>>> 'gasp' USB are certainly options in your situation. Bluetooth still >>>>>>>>>>> gives you the option of more than one device using the network. >>>>>>>>>>> >>>>>>>>>>> Sent from my iPad >>>>>>>>>>> >>>>>>>>>>> On 09/04/2013, at 5:39 AM, Chris Burton <c...@it.net.au> wrote: >>>>>>>>>>> >>>>>>>>>>>>>>>> iPhone
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