Hi Tim Do you know which ISP it's using? You could try adding (or removing) DNS settings if he has any in System Preferences - Network , depending on the ISP. I had mail issues with a client and adding DNS corrected it.
Worth a try. Kind regards Daniel Sent from my iPhone 5 --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <danielATmacwizardry.com.au> Web: <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. > On 8 Oct 2013, at 2:49 pm, Tim Law <t...@peoplehelp.com.au> wrote: > > Hello Ronni > > I deleted the files as suggested and Mail app behaved as you described, as in > it rebuilt the mailboxes. There were 34148 messages so it took a while > > Unfortunately nothing has resolved. Entering the correct password into the > pop up box that occurs when Mail is checking mailboxes doesn't enable > connection to the server > > The connection doctor shows a green connection to the outgoing mail server > belonging to the domain and also to bigpond. It show red to gmail for sending > mail which used to be the sending server of choice. > > All incoming accounts say the password is incorrect > As I said before, I know I'm using the correct pw as I can login via webmail. > Also the servers are okay as is mail on the iPhone which works fine. > > Assuming I can get the administrator login tomorrow, what are the next steps? > > First thing I want to do is to 'approve' the security certificates as being > trusted. Having said that, I've turned off all SSL so the certificate should > not be needed, I think... > > Ta > > Tim > > Thanks > Tim > > > Sent from my iPhone > >> On 8 Oct 2013, at 12:55 pm, Tim Law <t...@peoplehelp.com.au> wrote: >> >> Thanks Ronni >> >> I'll see how that goes later this afternoon. >> >> I'll find out the administrator password tomorrow when the business owner >> arrives back. I expect to find out lots of other things too if his email is >> still not functioning, eeeek. :-) >> Thanks >> >> Tim >> >> Sent from my iPhone >> >>> On 8 Oct 2013, at 12:22 pm, Ronni Brown <ro...@mac.com> wrote: >>> >>> Hi again Tim, >>> >>>> I cannot 'rebuild' the account as that option is greyed out >>> >>> Do you mean you cannot 'Rebuild' the Mailboxes? >>> That is when you select a Mailbox then go to Mailbox (in Menu bar) > >>> Rebuild is greyed out? >>> >>> If this is the case I suggest you do this: >>> 1. Quit Mail, navigate to ~/Library/ Mail/V2/MailData and drag the files >>> Envelope Index, Envelope Index-shm, and Envelope Index-wal to the Trash. >>> >>> 2. When you launch Mail again, you will receive this window. >>> >>> “Welcome to Mail”- it will tell you that your existing Mail messages need >>> to be imported into the new version the first time you use Mail. This might >>> take a few minutes. You won’t be able to use Mail until the import is >>> finished. >>> >>> Click Continue to import your messages now, or click Cancel to import >>> later”. (just as it may have done when you upgraded from Lion to Mountain >>> Lion). >>> >>> 3. Click ‘Continue’ >>> >>> Depending on how many messages & mailboxes you have it can take awhile to >>> complete. >>> >>> Let it complete the importing of all mailboxes (Inboxes & Sent Mailboxes) & >>> messages—it’s recreating your envelope index from scratch, but don’t worry, >>> you won’t lose any data, such as labels or message status—and when it >>> finishes, your mailboxes should behave correctly. >>> >>> Cheers, >>> >>> Ronni >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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