Good morning Mail is working correctly this morning. Problem resolved
I ran the keychain assistant and it reported no problems, then went back and removed the 'envelope' files Ronni suggested, and restarted the computer. I had done this yesterday too, but without the restart. I Opened mail.app and it rebuilt as expected and all accounts are now functioning correctly Passwords are saving correctly. Thanks for the assistance Tim Sent from my iPhone > On 8 Oct 2013, at 4:59 pm, Tim Law <t...@peoplehelp.com.au> wrote: > > Thanks for the input Ronni and Daniel. > > DNS settings match the ISP - vivid wireless. > > I think the certificates are the problem. Whilst on initial checking there is > a green tick and as stance the certificate is valid, when I enter an email > address or mail.domain.com.au a Red Cross appears and says there is in no > root cert found. Even if I 'request new certificates from the server', they > still do not resolve correctly and receive the green tick. > > It seems odd that when I enter a password into the pane in Mail.app account > preferences, then as soon as I tick ,save' the password disappears and the > password field remains blank. > > I'm thinking I'll have to wait until morning and obtain the correct admin > password. Then I can use the keychain first aid to check the keychains, and > also save the certificate as trusted. > > Thanks > > Tim > > Sent from my iPhone > >> On 8 Oct 2013, at 3:51 pm, Ronni Brown <ro...@mac.com> wrote: >> >> Hi Tim, >> >> Add the DNS settings of the ISP as Daniel has suggested in System >> Preferences > Network >> >> Re: >>>>> First thing I want to do is to 'approve' the security certificates as >>>>> being trusted. Having said that, I've turned off all SSL so the >>>>> certificate should not be needed, I think... >> >> Turn SSL back ON. >> The name in a server’s certificate must match its DNS host name to >> successfully establish a connection. The host name check is not performed >> for SSL client certificates. If there is an extended key usage field, it >> must contain an appropriate value. >> >> If Mail can’t verify a server or a signature, you can review its certificate >> and then trust and accept it. >> >> 1. In the Verify Certificate dialog, click Show Certificate. >> >> 2. Review the certificate and, if you have confidence in the server or >> signature, click the checkbox to always trust the certificate or to >> acknowledge the signature is valid. >> >> If you want more information about current trust policies, click the Details >> disclosure triangle. >> >> 3. Click Connect or OK, and enter your account password, if prompted. >> If the certificate is a root certificate, you must enter the name and >> password of an administrator of the Mac you’re using. >> >> If you want to change a certificate’s trust policy later, you can use >> Keychain Access. >> --- >> Note: You can use the Certificate Assistant in Keychain Access to evaluate a >> certificate and determine if it’s genuine. Software that uses certificates, >> such as an email application or web browser, usually evaluates certificates >> before using them. However, the Certificate Assistant allows you a greater >> amount of control and detail to evaluate a certificate given to you. >> >> 1. Open Keychain Access. >> >> 2. Click Certificates or My Certificates in the Category column, and >> double-click the certificate you want to evaluate. >> >> >> 3. Choose Keychain Access > Certificate Assistant > Evaluate [certificate >> name]. >> >> 4. Select a trust policy: >> To evaluate an email certificate: Select “S/MIME (Secure Multipurpose >> Internet Mail Exchange),” and type the email address of the sender. >> >> To evaluate a web server: Select “SSL (Secure Sockets Layer),” and enter the >> host server’s URL. If you want to ask the host for the certificates, select >> “Ask Host For Certificates.” >> >> For any other type of certificate: Select “Generic Apple X509.” >> For an explanation about certificate and trust policy, click Learn More. >> >> 5. Click Continue. >> >> Cheers, >> Ronni >> >>> On 08/10/2013, at 3:15 PM, Daniel Kerr <dan...@macwizardry.com.au> wrote: >>> >>> Hi Tim >>> >>> Do you know which ISP it's using? >>> You could try adding (or removing) DNS settings if he has any in System >>> Preferences - Network , depending on the ISP. >>> I had mail issues with a client and adding DNS corrected it. >>> >>> Worth a try. >>> >>> Kind regards >>> Daniel >>> >>> Sent from my iPhone 5 >>> >>> --- >>> Daniel Kerr >>> MacWizardry >>> >>> Phone: 0414 795 960 >>> Email: <danielATmacwizardry.com.au> >>> Web: <http://www.macwizardry.com.au> >>> >>> >>> **For everything Apple** >>> >>> NOTE: Any information provided in this email may be my personal opinion and >>> as such should be taken accordingly, and may not be the views of >>> MacWizardry. Any information provided does not offer or warrant any form of >>> warranty or accept liability. It would be appreciated that if any >>> information in this email is to be disseminated, distributed or copied, >>> that permission by the author be requested. >>> >>>> On 8 Oct 2013, at 2:49 pm, Tim Law <t...@peoplehelp.com.au> wrote: >>>> >>>> Hello Ronni >>>> >>>> I deleted the files as suggested and Mail app behaved as you described, as >>>> in it rebuilt the mailboxes. There were 34148 messages so it took a while >>>> >>>> Unfortunately nothing has resolved. Entering the correct password into the >>>> pop up box that occurs when Mail is checking mailboxes doesn't enable >>>> connection to the server >>>> >>>> The connection doctor shows a green connection to the outgoing mail server >>>> belonging to the domain and also to bigpond. It show red to gmail for >>>> sending mail which used to be the sending server of choice. >>>> >>>> All incoming accounts say the password is incorrect >>>> As I said before, I know I'm using the correct pw as I can login via >>>> webmail. Also the servers are okay as is mail on the iPhone which works >>>> fine. >>>> >>>> Assuming I can get the administrator login tomorrow, what are the next >>>> steps? >>>> >>>> First thing I want to do is to 'approve' the security certificates as >>>> being trusted. Having said that, I've turned off all SSL so the >>>> certificate should not be needed, I think... >>>> >>>> Ta >>>> >>>> Tim >>>> >>>> Thanks >>>> Tim >>>> >>>> >>>> Sent from my iPhone >>>> >>>>> On 8 Oct 2013, at 12:55 pm, Tim Law <t...@peoplehelp.com.au> wrote: >>>>> >>>>> Thanks Ronni >>>>> >>>>> I'll see how that goes later this afternoon. >>>>> >>>>> I'll find out the administrator password tomorrow when the business owner >>>>> arrives back. I expect to find out lots of other things too if his email >>>>> is still not functioning, eeeek. :-) >>>>> Thanks >>>>> >>>>> Tim >>>>> >>>>> Sent from my iPhone >>>>> >>>>>> On 8 Oct 2013, at 12:22 pm, Ronni Brown <ro...@mac.com> wrote: >>>>>> >>>>>> Hi again Tim, >>>>>> >>>>>>> I cannot 'rebuild' the account as that option is greyed out >>>>>> >>>>>> Do you mean you cannot 'Rebuild' the Mailboxes? >>>>>> That is when you select a Mailbox then go to Mailbox (in Menu bar) > >>>>>> Rebuild is greyed out? >>>>>> >>>>>> If this is the case I suggest you do this: >>>>>> 1. Quit Mail, navigate to ~/Library/ Mail/V2/MailData and drag the files >>>>>> Envelope Index, Envelope Index-shm, and Envelope Index-wal to the Trash. >>>>>> >>>>>> 2. When you launch Mail again, you will receive this window. >>>>>> >>>>>> “Welcome to Mail”- it will tell you that your existing Mail messages >>>>>> need to be imported into the new version the first time you use Mail. >>>>>> This might take a few minutes. You won’t be able to use Mail until the >>>>>> import is finished. >>>>>> >>>>>> Click Continue to import your messages now, or click Cancel to import >>>>>> later”. (just as it may have done when you upgraded from Lion to >>>>>> Mountain Lion). >>>>>> >>>>>> 3. Click ‘Continue’ >>>>>> >>>>>> Depending on how many messages & mailboxes you have it can take awhile >>>>>> to complete. >>>>>> >>>>>> Let it complete the importing of all mailboxes (Inboxes & Sent >>>>>> Mailboxes) & messages—it’s recreating your envelope index from scratch, >>>>>> but don’t worry, you won’t lose any data, such as labels or message >>>>>> status—and when it finishes, your mailboxes should behave correctly. >>>>>> >>>>>> Cheers, >>>>>> >>>>>> Ronni >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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