Hi Philippe,
Generally these types of issues are Yahoo issues. If you are not seeing any
other error message identifying another problem, such as username or password,
it is a problem with the Yahoo server.
Yahoo mail is notoriously unstable and experiences problems all of the time.
I am assuming the Yahoo email account is IMAP
If it is IMAP - Try this:
1. Delete the account on your iPad in Settings - Mails, Contacts, Calendars.
2. Set it up again afterwards.
In most cases this will help solving email problems.
You won't lose anything. When you reinstall the account, it may need some time
to show all the emails again, but everything should be there afterwards.
As always... make sure you have a current backup of the iPad.
-------
If you have removed the account and replaced it and still experience the
problem, I suggest contacting Yahoo and asking what is wrong. More than likely
it is on their end.
Another point I just thought of - Do you use 'two-step verification' for Yahoo?
Yahoo changed their email authentication requirements for Apple devices using
Yahoo mail but Apple devices are unable to display a useful error message that
tells you how to resolve.
Try this:
1. Remove Yahoo account from your iOS device from the email accounts list in
the settings app
2. Log in to Yahoo email via browser (may be required to change password) and:
a. Activate the "second sign-in" feature
b. Generate a new "app password" for your device
(see
<https://help.yahoo.com/kb/yahoo-account/quotapp-passwordquot-sln15241.html
<https://help.yahoo.com/kb/yahoo-account/quotapp-passwordquot-sln15241.html>>)
3. On your iOS/OSX device add the Yahoo email account using the password from
step 2b.
Cheers,
Ronni
13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage
OS X Yosemite 10.10.2
> On 18 Jun 2015, at 6:23 pm, Philippe Chaperon <laut...@me.com> wrote:
>
> Hi Pete and All,
>
> Thanks for the suggestion. I have just tried it with no luck still.
> Fortunately she can still read her emails using Safari.
>
> I am willing to try any other suggestions, if someone has some.
>
> Many thanks and stay safe, if you are on the road.
>
> Philippe
>
>
> On 18 Jun 2015, at 6:10 pm, Peter Crisp <petercr...@westnet.com.au
> <mailto:petercr...@westnet.com.au>> wrote:
>
> Hi Phil, I've noticed that Mail is a bit erratic on ipad with my Gmail
> account though my isp mail account is fine. Try shutting down the Mail app
> then do a restart of the ipad and then see if that sorts it out.
>
> Pete.
>
>
>
>
> -------- Original message --------
> From: Philippe Chaperon
> Date:18/06/2015 17:17 (GMT+08:00)
> To: WAMUG Mailing List
> Subject: Mail on iPad iOS 8.3 - Cannot get Mail
>
> Good afternoon dear WAMUG’ers,
>
> My wife’s iPad with latest iOS 8.3 has suddenly sprung an error with Mail. In
> brief:
>
> iPad is connected to our home Wi-Fi
> Safari correctly accesses Web sites and also the Yahoo! mail account
> Mail however returns an error message: 'Cannot Get Mail The connection to the
> server failed’
>
> Try as I may I simply cannot get Mail to get any mail, it simply list all the
> mail collected last Saturday. To my knowledge nothing happened since that
> last collection.
>
> I have done the update to iOS 8.3 this morning, stupidly thinking this would
> resolve the problem, but still the same.
>
> My own iPad running the same version of iOS 8.3 does not have any problems at
> all.
>
> Can some knowledgeable soul point me to a solution, please?
>
> Many thanks & best regards,
>
> Philippe Chaperon
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