Thanks Ronni, see comments alongside below. You're sure you have the latest Printer drivers installed? I figured when I did the online installation and registration the driver update would have occured. I suppose it's possible that didn't happen so will ensure tonight.Epson WF-4630 Series. Is the Wi-Fi icon ON the product's control panel? YesYour Airport Wireless Network is a Dual-Band 5GHz & 2.5GHz? Yes - on the LCD panel for the printer, the network SSID appears twice with both ticked. When you click on " [+] then 'Add Printer or Scanner' , does it open up the Default window - Name: Location: Use:? When I click the "+", the Add window opens up. There are no printers listed in the Default window.Can you type the Epson Printer name in Search field and find the Printer that way? Not tried this but I will.Can you Add the Printer using its IP Address or Name? Yes, In the IP screen I can add it that way and then it will print - however the IP gets reassigned whenever network rebooted - usually for non related reasons.And you have 'Printer Sharing' turned ON in System Preferences > Sharing? Not sure - will check tonight.Does the Epson printer show in Sharing under Printers:? Will check tonight. On your Printer LCD settings - Print a NETWORK STATUS SHEET.If it's similar to my Epson TX810FW1. Enter the Setup mode. 2. Select Network Settings. 3. Select Confirm Network Settings 4. Confirm the connection status. If you want to print status sheet, press Start.That will show you the Network settings details and give you a clue. Yes, I did this and it all appeared good - no errors noted, IP was assigned OK, SSID was correctly noted. Will review again tonight. Have you tried 'Reset' the entire print system? Sometimes it’s necessary to reset the entire printing system. Yes,I did this as well last night to no avail.From the Printers & Scanners preferences, use secondary (Control-click) in the printers list (left panel), and choose “RESET PRINTING SYSTEM” from the shortcut menu. Click OK in the verification dialog. Next you’ll have to authenticate as an administrative user. This clears all configured devices, shared settings, custom presets, and queued print jobs. While this may seem drastic, it’s likely to clear up any software-related printing issues. Then try to Add the Epson WF-4630 Series printer. After the reset, I tried this again, from my own and my wifes MBP, again with no visibility. There are some new things to try in what you provided here, thanks again Ronni for detailed items on this. I hope I sort it tonight - I'm sure the printer wont work if I end up tossing it into the pool! Just kidding. Regards Pete...
----- Original Message ----- From: wamug@wamug.org.au To:"WAMUG" Cc: Sent:Sun, 13 Sep 2015 23:46:15 +0800 Subject:Re: Epson printer network visibility Hi Peter, You're sure you have the latest Printer drivers installed? Epson WF-4630 Series. Is the Wi-Fi icon ON the product's control panel? Your Airport Wireless Network is a Dual-Band 5GHz & 2.5GHz? When you click on " [+] then 'Add Printer or Scanner' , does it open up the Default window - Name: Location: Use:? Can you type the Epson Printer name in Search field and find the Printer that way? Can you Add the Printer using its IP Address or Name? And you have 'Printer Sharing' turned ON in System Preferences > Sharing? Does the Epson printer show in Sharing under Printers:? On your Printer LCD settings - Print a NETWORK STATUS SHEET. If it's similar to my Epson TX810FW 1. Enter the Setup mode. 2. Select Network Settings. 3. Select Confirm Network Settings 4. Confirm the connection status. If you want to print status sheet, press Start. That will show you the Network settings details and give you a clue. Have you tried 'Reset' the entire print system? Sometimes it’s necessary to reset the entire printing system. From the Printers & Scanners preferences, use secondary (Control-click) in the printers list (left panel), and choose “RESET PRINTING SYSTEM” from the shortcut menu. Click OK in the verification dialog. Next you’ll have to authenticate as an administrative user. This clears all configured devices, shared settings, custom presets, and queued print jobs While this may seem drastic, it’s likely to clear up any software-related printing issues. Then try to Add the Epson WF-4630 Series printer. Cheers, Ronni 13-INCH MACBOOK AIR (APRIL 2014) 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz 8GB 1600MHz LPDDR3 SDRAM 512GB PCIe-based Flash Storage OS X Yosemite 10.10.2 On 13 Sep 2015, at 8:35 pm, Peter Crisp wrote: Hi Ronni, back home now. Incidentally while I was in Albany I tested my MBP on Sev’s network and straight up it spotted his Fuji printer in my “Add” panel. So on my MBP and my wife's MBP I have fully run through the Epson installation process each time it completed successfully and said “go to System Preferences and select Printers and Scanners and then “+””. So I do that and the Add panel on both MBP is blank - no printer showing at all. I have verified at the printer that it has a healthy network connection and this is confirmed (Also turned OFF then ON again twice). Also independently verified by Epsonconnect print jobs getting to the printer successfully from the internet. It’s got me stumped why it doesn’t show. The printer seems fine, the MBP’s seem fine the network config could be flawed preventing the visibility but I have no idea where to go next. Especially curious as my previous Epson was fine on the network and easily visible. Network settings have not changed at all. Any tips appreciated. Pete... On 12 Sep 2015, at 1:49 pm, Peter Crisp wrote: Thanks Ronni, I'm down in rainy Albany this weekend. I will back track over from the start in setup. Probably my omission of a step there. Thanks for the tips. Will revert early next week. Regards Pete On 12 Sep 2015, at 12:23 pm, Ronni Brown wrote: Hi Peter, I assume you followed the initial setup instructions for the Epson WF-4630 workforce multifunction printer. In System Preferences > Printers & Scanners - you select the product name that you want to connect, and then select the Epson product name on the Use menu - then click Add The printer driver is automatically downloaded by the Apple Software Updater. The first thing to try is turn OFF the printer and then Turn if ON again to see if it connects and your Mac can find it. What have you tried? Have you checked the Printer's diagnostic screen - Network settings? Cheers, Ronni 13-INCH MACBOOK AIR (APRIL 2014) 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz 8GB 1600MHz LPDDR3 SDRAM 512GB PCIe-based Flash Storage OS X Yosemite 10.10.2 On 10 Sep 2015, at 6:42 pm, Peter Crisp wrote: I had to retire my trust Epson printer from 2009 and I got another Epson printer. Has some good features WF-4630 model. Anyway I went through the process and it connects to the wireless network no problem and I can print via the cloud registered service now but I cannot see it on the network via the Sys prefs>Printers window. I press the “+” to add a printer and it does not report in the window. If I select “Window” it goes to workgroups and then I see the printer name, I select and then nothing more happens (after entering password naturally). So I can print via the cloud and using the great Epson app - but can’t do the most basic thing of printing directly to the network. It seems like a network protocol issue preventing visibility but I am unsure how to resolve. Anyone else have this issue or tips to resolve? Pete Links: ------ [1] https://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=233682&infoType=Downloads [2] https://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=233682&infoType=Downloads [3] mailto:petercr...@westnet.com.au [4] mailto:petercr...@westnet.com.au [5] mailto:ro...@mac.com [6] http://support2.epson.net/manuals/english/spc/wf_4630_4640_5620/pdf/npd4874-02.pdf [7] mailto:petercr...@westnet.com.au
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