Hi Bill, I sent you instructions in my reply to your WAMUG -Re: unwanted software 13 February 2016 at 9:33PM!
Here is the body of the message again FYI. ========= You don't mention what version of Norton antivirus you want to uninstall. Remove all Norton programs for Mac using the RemoveSymantecMacFiles removal utility. <http://www.macexpertguide.com/uninstall-norton-antivirus-mac-2015/ <http://www.macexpertguide.com/uninstall-norton-antivirus-mac-2015/>> ========== Scroll down to this section and download the RemoveSymantecMacFile Utility and then follow the instructions. Remove all Norton programs for Mac using the RemoveSymantecMacFiles removal utility This is the preferred method, and our recommended solution. Download Symantec’s RemoveSymantecMacFiles removal utility, which is their official uninstaller that will completely remove all files associated with their products from any Mac. Download the RemoveSymantecMacFiles Utility <ftp://ftp.symantec.com/misc/tools/mactools/RemoveSymantecMacFiles.zip> >> Once downloaded, you must follow these instructions to run the uninstaller: Cheers, Ronni On 22 Mar 2016, at 11:32 AM, Juliet Kitson <billand...@gmail.com <mailto:billand...@gmail.com>> wrote: > Hello Ronni > How do I uninstall Norton > Regards Bill > > On Sat, Mar 19, 2016 at 4:32 PM, Ronda Brown <ro...@mac.com > <mailto:ro...@mac.com>> wrote: > Bill, The link I sent in first email takes you straight to the 'download > Malwarebytes for Mac' version. > > Uninstall Norton! > While the latest versions of Norton Antivirus have improved, their bad > reputation amongst Mac users is hard to shake. Their malware detection rates > on Mac are average, definitely not the best. Their firewall and *name other > products in the package you have* really just slow you down. > Especially with El Capitan which has been hardened malware infection should > become even harder in future updates. > > Free https://www.malwarebytes.org/antimalware/mac > <https://www.malwarebytes.org/antimalware/mac/>/ > (previously AdwareMedic), will catch and remove the vast majority of actual > Mac threats out there. > > I would suspect you still have some MacKeeper associated files on your system > after you tried to uninstall it. > > Cheers, > Ronni > Sent from Ronni's iPad4 > > > On 19 Mar 2016, at 4:07 PM, Juliet Kitson <billand...@gmail.com > <mailto:billand...@gmail.com>> wrote: > >> As usual I did not see the Mac version so I used Norton's found 3 Trojans >> plus some other weird files. >> Checked spam filed this morning 318 files. >> Now need to set parameters so wamu files don't go there. >> Regards Bill >> >> On Saturday, 19 March 2016, Juliet Kitson <billand...@gmail.com >> <mailto:billand...@gmail.com>> wrote: >> >> >> On Saturday, 19 March 2016, Ronda Brown <ro...@mac.com <>> wrote: >> Hi Bill, >> >> What were your results please... Did Malwarebytes remove any malware or >> adware? >> >> Cheers, >> Ronni >> >> Sent from Ronni's iPad4 >> >> >> On 13 Mar 2016, at 5:32 PM, Ronni Brown <ro...@mac.com <>> wrote: >> >>> >>>> On 13 Mar 2016, at 4:17 PM, Juliet Kitson <billand...@gmail.com <>> wrote: >>>> >>>> G,day Peter >>>> Downloaded malwarebytes but is an exe file does not work on OS X >>>> Regards Bill >>>> >>> Hi Bill, >>> >>> What version of OS X are you running? >>> Why do you need Malware? >>> >>> Looks like you downloaded the version for Windows NOT the version Mac. The >>> Mac version would be a .dmg >>> >>> Malwarebytes Anti-Malware for Mac >>> >>> System Requirements >>> Following are minimum requirements for a computer system on which >>> Malwarebytes Anti-Malware may be installed. Please note that these >>> requirements do not include any other functionality that the computer is >>> responsible for. >>> • Operating System: OS X version 10.8 or later. >>> • Security & Privacy: Allow apps to be downloaded from Mac App Store and >>> identified developers (most restrictive setting) >>> • Active Internet Connection >>> >>> <https://www.malwarebytes.org/antimalware/mac/ >>> <https://www.malwarebytes.org/antimalware/mac/>> >>> >>> Cheers, >>> Ronni >>> >>> 13-inch MacBook Air (April 2014) >>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>> 8GB 1600MHz LPDDR3 SDRAM >>> 512GB PCIe-based Flash Storage >>> >>> OS X El Capitan OS X 10.11.1
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