Hi Walter, Did you try just restarting your ATV 4? Holding down the Menu and Home buttons (on either the Siri Remote). Release the buttons when the LED light on the Apple TV begins blinking. If that doesn’t work, try disconnecting and then reconnecting the Apple TV’s power connection.
If the above doesn’t work you will need to Restore in iTunes: Restore <https://support.apple.com/en-au/HT203028>in iTunes: This is the most difficult method, since you need to obtain a USB-C cable, but it can often save the day when all other hope is lost: <https://support.apple.com/en-au/HT203028 <https://support.apple.com/en-au/HT203028>> if inline link above didn’t work in mail. Which type of USB-C cable you’ll need depends on your computer— the 2015 MacBook has only a single USB-C port, so you’d need a USB-C to USB-C cable. Most other Macs don’t have any USB-C ports at all, just USB-A ports, so for those Macs you’d need a USB-C to USB-A cable. - I would suggest the “Belkin USB-A to USB-C charge Cable (male - male)" sold on the online Apple Store if you are on Mac with USB-A port should work. Note: But as I have not tested this cable I would check first with Apple Support if this cable will Restore a Apple TV 4th generation. <http://www.apple.com/au/shop/product/HHSM2ZM/B/belkin-usb-a-to-usb-c-cable-usb-31?fnode=8b <http://www.apple.com/au/shop/product/HHSM2ZM/B/belkin-usb-a-to-usb-c-cable-usb-31?fnode=8b>> Or at Belkin AU support <http://www.belkin.com/au/p/P-F2CU036/ <http://www.belkin.com/au/p/P-F2CU036/>> The Apple "USB-C to USB-C (male-male)" cable works if you have a MacBook Air with USB-C port. Cheers, Ronni 13-inch MacBook Air (April 2014) 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz 8GB 1600MHz LPDDR3 SDRAM 512GB PCIe-based Flash Storage El Capitan OS X 10.11.6 > On 18 Sep 2016, at 12:29 PM, FW <whae...@iinet.net.au> wrote: > > Hi, > > my Apple TV blinks, it won’t start anymore. > > I am trying to restore it with my 7 year old iMac as suggested on the Apple > support page. > Unfortunately Apple Garden City and JB HiFI don’t sell a USBC cable to USB2. > Does that mean I have to book it in with the genius guys ? Or is such a cable > available ? > > Thanks > > Walter
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