Ta Ronni. I have passed this on to the young woman with the issue. > On 27 Jul 2018, at 6:13 am, Ronda Brown <ro...@mac.com> wrote: > > Hi Stephen, > > NEVER & I repeat NEVER attempt a macOS Upgrade or Update installation without > being connected to power! > The same applies when doing a iOS update install. > > Ronni Brown’s iPad Pro 12.9-inch 256GB > > > On 26 Jul 2018, at 10:26 pm, Stephen Chape <chap...@bigpond.com > <mailto:chap...@bigpond.com>> wrote: > >> Thank you Ronni. >> I found a solution online which seems to have worked. >> She has taken her MacBook Air home now and has started it and is now >> charging it. >> >> Problem was it would not even start. >> She did not bring her Mag Power Cable with her. >> So I printed instructions for her and sent her home to carry them out. >> >> I have a suspicion that it was simply out of power ! >> >> >>> On 26 Jul 2018, at 10:09 pm, Ronni Brown <ro...@mac.com >>> <mailto:ro...@mac.com>> wrote: >>> >>> Hi Stephen, >>> >>> Without knowing what preparation was preformed and a backup done prior to >>> attempting the upgrade. >>> The only thing I can suggest is to perhaps try this: >>> >>> 1. Turn on your Mac, then immediately hold down Option- Command-R to boot >>> into macOS Recovery >>> <https://support.apple.com/en-us/HT201314?utm_campaign=website&utm_source=sendgrid%20email&utm_medium=email>, >>> and reinstall the operating system. >>> By using Option-Command-R will Upgrade to the latest macOS that is >>> compatible with your Mac.** >>> >>> 2. Release the keys when you see the Apple Logo or a spinning globe >>> >>> 3. When you see the macOS utilities window, continue to the next section to >>> determine whether to erase your startup disk or begin installing macOS. >>> >>> 4. Choose Reinstall macOS from the utilities window. >>> >>> 5. Click Continue, then follow the onscreen instructions. You'll be asked >>> to select your disk. If you don't see it, click Show All Disks. >>> >>> 6. Click Install. >>> Your Mac restarts after installation is complete. >>> >>> Cheers, >>> Ronni >>> >>> 13-inch MacBook Air (April 2014) >>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>> 8GB 1600MHz LPDDR3 SDRAM >>> 512GB PCIe-based Flash Storage >>> >>> macOS High Sierra 10.13.6 >>> >>>> On 26 Jul 2018, at 5:06 pm, Stephen Chape <chap...@bigpond.com >>>> <mailto:chap...@bigpond.com>> wrote: >>>> >>>> Hi folks. >>>> >>>> A friend of mine has a 2016 MacBook. >>>> She has today upgraded to the latest MacOS. >>>> Unfortunately I do not know which OS was previously on it. >>>> >>>> She tells me that when she starts up she gets a continuous black screen. >>>> But she can hear activity happening. >>>> I advised her to start up in Safe Mode, but the result was the same. >>>> >>>> She is coming to visit me at 6:30 tonight. >>>> Has anyone any ideas how we might resolve this please ? >>>> >>>> Regards, >>>> Stephen Chape >>>> >>>> >> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
Regards, Stephen Chape
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