Oh sorry Pete. The iMac has performed 10 times faster since the upgrade. > On 31 Jan 2021, at 4:59 pm, Peter Crisp <petercr...@westnet.com.au> wrote: > > HI Stephen, yes that is very poor that firstly the iMac performed so poorly > and THEN Apple had the cheek to suggest you need to upgrade your 2019 iMAC!! > > Not good enough. I am glad you got satisfaction eventually. I suppose we > await to hear if the unit does in fact perform the way it should after you > get it back. > > Regards > > > Pete > > On 31 Jan 2021, at 4:19 pm, Stephen Chape <chap...@bigpond.com > <mailto:chap...@bigpond.com>> wrote: > >> In May 2020 my daughter purchased a new iMac through our local Apple >> Retailer. >> >> iMac Retina 4K, 21.5 inch, 2019 >> >> 8GB 2400 MHz DDR4, Mac 1TB Hard Drive >> >> Radeon Pro 555X 2GB >> >> At the very beginning it was a noticeably slow machine. But as time has >> passed it became extremely slow. Switch on to Login became 4 minutes 15 >> seconds. Opening and closing files became incredibly slow. Even opening >> email attachments took ages. >> >> I tried checking for Malware, starting in Safe Mode, cleaning out all unused >> rubbish, but it still got worse. >> >> Finally, on 28 October I returned it to the Apple Dealer and asked them to >> look for the problem. They spent two days running tests and found nothing. >> They then told me that when Apple released Catalina it was only optimised to >> run with an SSD. I find that hard to believe because my wife’s 2012 iMac >> runs Catalina and performs very well with its 1TB Hard Drive. In fact, it >> starts in 2 minutes 30 seconds. >> >> On 30 October The Apple Dealer quoted me a price to replace the 1TB Hard >> Drive with a 500GB SSD. So, I phoned Apple support to ask for advice and to >> ask about warranty if this work is carried out. Apple Support seemed happy >> for the dealer to do the work and told me the iMac warranty will still >> stand. So, I asked the Dealer to go ahead with the SSD upgrade. >> >> But both my daughter and I were not happy that she had to pay $465.00 >> (260.00 pounds) in order to resolve a major issue with an iMac that is only >> 5 months old. >> >> So I wrote to Apple Australia asking them to take this on board and reply >> with an explanation for this issue. I made the point that because there was >> no other alternative, this must be regarded as a warranty repair, and not >> just an upgrade. I told them that I have been an Apple Mac user for about 25 >> years and I have never felt so disappointed with Apple. In my home we use >> two iMacs, two iPhones and an iPad. Other members of my family also use Macs. >> >> About a month later I wrote to Apple again because I had not received a >> response. About a fortnight after that someone phoned me from Apple >> Australia and after a 20 minute conversation I was told that Apple would >> never refund the cost so there was no point in taking this any further. >> >> But, being a stubborn bastard, I wrote to Apple in California. Eventually, >> about a week ago I had a phone call from a very polite woman from Apple in >> Singapore. She listened to my story (again). She then asked me to email her >> the Invoice for the “repair” and then escalated the issue to the refund team. >> >> I have just received an email from Apple to say that a full refund will be >> deposited into my bank account in the next few days. >> Although I am back to being a satisfied Apple user, I am still disappointed >> that this is what it takes to get any attention when things go “pear shaped” >> with Apple’s products. All the same “thank you Apple”. >> >> >> Regards, >> Stephen Chape >> >> >> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml >> <http://www.wamug.org.au/mailinglist/archives.shtml>> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml >> <http://www.wamug.org.au/mailinglist/guidelines.shtml>> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
Regards, Stephen Chape
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