I'd support Ross in this.
I recently did the same thing with a client of
mine (not web design) even though it meant taking
a significant hit on cash flow - the hassle I was
getting just wasn't worth it. The funny part was,
within a week or so I had three calls from other
consultants I know that do the same sort of work
asking if I knew anything about the company as
they knew I'd done something for them. I felt
duty bound to tell them the story as we all
sometimes have to work together on large
projects. They'd all been approached - and have
now all turned it down! One insider at the client
tells me they are tearing their hair out trying
to find someone to work with them!
Clients often don't realise what a small pool of
people there may be for a particular skill - and
shoot themselves in several places (not just the
foot!) by messing around whoever they take on.
Riva - you never seem to be short of work, so
don't drive yourself crazy with this one - face
them down as Ross suggested - they'll either toe
the line or you'll walk away. Either way you are better off!
My tuppence worth!
Peter MacGregor
At 21:46 06/07/2006, you wrote:
Thank you Ross. I have started e-mails to them
but ended up never sending them. That was probably a mistake!!
Riva
Ross Clutterbuck wrote:
Riva
If I were you I'd politely decline to continue
the project on teh grounds that it is incresing
difficult and costly for you to operate with
such internal conflict on what this project is
supposed to entail. Their decision-making
process is beyond your scope as a developer and
until such time they can approach you with a
fixed and definitive brief then it is
achieveing nothing except waste your time and
money, a cost of which, naturally, you have no choice but to pass on to them.
Furthermore the design choices being made,
irrespective of your PROFESSIONAL advice, will
ultimately serve only to destroy any
professional image and credibility this company
may have already. As a developer you must
deliver what the client wants. Should that
client make choices that will be of a determent
to them, you take pride in your work and have a
professional and personal responsibility to
inform them of these facts and provide your
expertise. At the end of the day, if the client
knew what they were doing they wouldn't have hired you.
So put the ball back into their court: either
recoup the wasted time and inform them that you
will continue to do so while they in-fight,
stand your ground and let them they're going to
make themselves look ridiculous if they
continue down this route, or pull the plug on
the grounds of professional disagreement.
Unless they're willing to keep paying you for
the time and energy they're wasting here, this
job and this client are not worth the headaches
and associating yourself with what will end up
as a 1998 high school Frontpage job.
MOU
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