Many thanks Deb - yes they are using Outlook
Express. Personally I use Eudora, so trying to
help someone with OE is always an even bigger nightmare for me than usual!!
I'll pass on the relevant bits of your email.
Wdvltalk succeeds again! LOL
Regards
Peter
At 09:49 20/10/2006, you wrote:
At 03:16 AM 10/20/2006, you wrote:
Right now I'm struggling with trying to figure
out why our parish office can't download emails
from the email address related to their web
site. I can get them if I set up my email - but
they aren't for me and some are confidential.
I've spent most of this week messing with this
problem on and off and am tearing my hair our.
Their system keeps defaulting to their ISP
email details and won't hold those for the web!
I've scanned their machine for viruses, updated
their ant-virus and firewall (and now set the
machine to do it automatically, but as they are
on a dial-up that is a problem at times) but
nothing so far has worked. This is a prize
example of what should be so simple and
straightforward but is in fact a nightmare.
Hi Peter,
Let me guess, they're using some version of
Outlook? I have had a few clients w/this
problem myself. Maybe this will help. Outlook
sometimes does not recognize *changes* to an
existing eMail account config. I have found
this process I'm about to explain cures that
problem and my clients after having done this,
can then download their mail. Keep in mind I'm
not an Outlook user and never will be from what I've seen.
Have them *delete* the existing account, close
Outlook, reboot the computer, open Outlook, go
in and set up a new account for the same eMail
address. Voila, downloading then works.
I got this from a tech in Ohio who I never
physically met. My client was a sweet wonderful
elderly lady who was not computer stupid. But
she could not get her eMail to download after
switching to my hosting. Instead of just
leaving and going elsewhere for hosting, she
*hired* a local tech who turned out to be a
peach of a peach of a guy and he is the one that
told me about this. He then promptly passed
away with no warning (only in his 30's) within a
few weeks of me having "met" him by phone &
eMail. To this day, I have a soft spot in my heart for him.
Anyway - this process has helped several of my
clients overcome the madness of not being able
to download their eMail. Hopefully, it will help you too, Peter.
:: Deb | PBC Web Design
:: http://www.PBCWebDesign.com
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