At 03:49 AM 10/20/2006, you wrote:
Have them *delete* the existing account, close Outlook, reboot the computer, open Outlook, go in and set up a new account for the same eMail address. Voila, downloading then works.
Peter - one more thing I forgot to add earlier that you might want to try. When I upgraded my hosting acct from shared to VPS I had to udpate all mail settings. What I mean by this is on shared my username was "username". Well on the VPS I must use my complete eMail addy for my user name. So instead of just entering "username" (no quotes) into the username field, I had to change everything over to use my full eMail addy "[EMAIL PROTECTED]" Also, I had to change all passwords to more secure passwords. Some people use very simple pw's and some servers will reject them and require more secure pw's.
I apologize that I didn't think to add this earlier. This might be the first thing they try as it's a few less steps than the other option.
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