did you use the whole db.py default?
something like this (in this example i also use the company table that is 
related with auth user table):
*db.py*
# -*- coding: utf-8 -*-

#########################################################################
## This scaffolding model makes your app work on Google App Engine too
## File is released under public domain and you can use without limitations
#########################################################################

## if SSL/HTTPS is properly configured and you want all HTTP requests to
## be redirected to HTTPS, uncomment the line below:
# request.requires_https()

if not request.env.web2py_runtime_gae:
    ## if NOT running on Google App Engine use SQLite or other DB
    db = DAL('sqlite://storage.sqlite',pool_size=1,check_reserved=['all'])
else:
    ## connect to Google BigTable (optional 'google:datastore://namespace')
    db = DAL('google:datastore')
    ## store sessions and tickets there
    session.connect(request, response, db=db)
    ## or store session in Memcache, Redis, etc.
    ## from gluon.contrib.memdb import MEMDB
    ## from google.appengine.api.memcache import Client
    ## session.connect(request, response, db = MEMDB(Client()))

## by default give a view/generic.extension to all actions from localhost
## none otherwise. a pattern can be 'controller/function.extension'
response.generic_patterns = ['*'] if request.is_local else []
## (optional) optimize handling of static files
# response.optimize_css = 'concat,minify,inline'
# response.optimize_js = 'concat,minify,inline'

#########################################################################
## Here is sample code if you need for
## - email capabilities
## - authentication (registration, login, logout, ... )
## - authorization (role based authorization)
## - services (xml, csv, json, xmlrpc, jsonrpc, amf, rss)
## - old style crud actions
## (more options discussed in gluon/tools.py)
#########################################################################

from gluon.tools import Auth, Crud, Service, PluginManager, prettydate
auth = Auth(db)
crud, service, plugins = Crud(db), Service(), PluginManager()

# append fields : auth.signature
db._common_fields.append(auth.signature)

# create table : company
db.define_table('company',
    Field('company_name'),
    Field('website'),
    format='%(company_name)s')

# create index : company
db.executesql('CREATE INDEX IF NOT EXISTS idx_company ON company (id, 
company_name);')

# create table : company archive
db.define_table('company_archive', db.company,
    Field('current_record', 'reference company'))

# custom auth user table
auth.settings.extra_fields['auth_user']=[
    Field('gender', 'list:string'),
    Field('address', 'text'),
    Field('zip'),
    Field('city'),
    Field('country'),
    Field('phone'),
    Field('company', 'reference company')]

## create all tables needed by auth if not custom tables
auth.define_tables(username=False, signature=True)

## configure email
mail = auth.settings.mailer
mail.settings.server = 'logging' or 'smtp.gmail.com:587'
mail.settings.sender = 'y...@gmail.com'
mail.settings.login = 'username:password'

## configure auth policy
auth.settings.registration_requires_verification = False
auth.settings.registration_requires_approval = False
auth.settings.reset_password_requires_verification = True

## if you need to use OpenID, Facebook, MySpace, Twitter, Linkedin, etc.
## register with janrain.com, write your domain:api_key in 
private/janrain.key
from gluon.contrib.login_methods.rpx_account import use_janrain
use_janrain(auth, filename='private/janrain.key')

#########################################################################
## Define your tables below (or better in another model file) for example
##
## >>> db.define_table('mytable',Field('myfield','string'))
##
## Fields can be 'string','text','password','integer','double','boolean'
##       'date','time','datetime','blob','upload', 'reference TABLENAME'
## There is an implicit 'id integer autoincrement' field
## Consult manual for more options, validators, etc.
##
## More API examples for controllers:
##
## >>> db.mytable.insert(myfield='value')
## >>> rows=db(db.mytable.myfield=='value').select(db.mytable.ALL)
## >>> for row in rows: print row.id, row.myfield
#########################################################################

## after defining tables, uncomment below to enable auditing
# auth.enable_record_versioning(db)

# auth_user
custom_auth_table=db[auth.settings.table_user_name]
custom_auth_table.gender.label=T('Gender')
custom_auth_table.address.label=T('Address')
custom_auth_table.zip.label=T('Zip')
custom_auth_table.city.label=T('City')
custom_auth_table.country.label=T('Country')
custom_auth_table.phone.label=T('Phone')
custom_auth_table.company.label=T('Company')

auth.settings.table_user = custom_auth_table

# company
db.company.company_name.label=T('Company Name')
db.company.website.label=T('Website')

from gluon.contrib.populate import populate
if db(db.auth_user).isempty():

# company
    db.company.insert(company_name = 'svc shop', website = 
'http://stifix.com')

# group
    auth.add_group('Manager', 'Manager')
    auth.add_group('Admin', 'Admin')
    
# membership
    auth.add_membership('1', '1')
    auth.add_membership('2', '1')
    auth.add_membership('2', '2')
    
# user
    db.auth_user.bulk_insert([{'first_name' : 'Manager', 'last_name' : 
'Manager', 
                               'email' : 'mana...@stifix.com', 
                               'password' : 
db.auth_user.password.validate('password')[0],
                               'gender' : 'Male', 'address' : 'Address', 
'zip' : '11111',
                               'city' : 'Jakarta', 'country' : 'Indonesia', 
'phone' : '1',
                               'company' : 1}, 
                              {'first_name' : 'Admin', 'last_name' : 
'Admin', 
                               'email' : 'ad...@stifix.com', 
                               'password' : 
db.auth_user.password.validate('password')[0],
                               'gender' : 'Male', 'address' : 'Address', 
'zip' : '11111',
                               'city' : 'Jakarta', 'country' : 'Indonesia', 
'phone' : '2',
                               'company' : 1}])

# auth_user
custom_auth_table=db[auth.settings.table_user_name]
custom_auth_table.gender.required=True
custom_auth_table.address.required=True
custom_auth_table.zip.required=True
custom_auth_table.city.required=True
custom_auth_table.country.required=True
custom_auth_table.phone.required=True
custom_auth_table.company.required=True

auth.settings.table_user = custom_auth_table

# company
db.company.company_name.required=True
db.company.website.required=True

# auth_user
custom_auth_table=db[auth.settings.table_user_name]
custom_auth_table.gender.requires=IS_IN_SET(['Male', 'Female'])
custom_auth_table.address.requires=IS_NOT_EMPTY()
custom_auth_table.zip.requires=IS_MATCH('^\d{5,5}$',
                                        error_message='not a zip code')
custom_auth_table.city.requires=IS_NOT_EMPTY()
custom_auth_table.country.requires=IS_NOT_EMPTY()
custom_auth_table.phone.requires=IS_NOT_IN_DB(db, custom_auth_table.phone)
custom_auth_table.company.requires=IS_IN_DB(db, db.company.id, 
'%(company_name)s')

auth.settings.table_user=custom_auth_table

# company
db.company.company_name.requires=IS_NOT_IN_DB(db, 'company.company_name')
db.company.website.requires=[IS_URL(),
                             IS_NOT_IN_DB(db, 'company.website')]

>
>

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