I think that emailing tickets and what Richard would be an example of the applications job. Perhaps a plugin could be worked to easily add support for this to any web2py app, however.
-- Thadeus On Tue, Oct 26, 2010 at 12:56 PM, Richard Vézina < ml.richard.vez...@gmail.com> wrote: > Other idea : > > The cherry on top I think... > > When the user get a ticket, in the same page it could be really nice to > have a text box field and a email field. That allows user to send email to > administrator and details of what he was doing before he get the ticket. > > If the system can send email about the ticket without the input of the > user, that could be a major improvement (may be it is already working not > sure). > > Richard > > > On Tue, Oct 26, 2010 at 12:58 PM, Thadeus Burgess > <thade...@thadeusb.com>wrote: > >> I can work on some of this tonight. >> >> On the details thing jumping. The click event bound to the TR element, >> since details is inside the TR it is not obvious how to disable the collapse >> functionality. Ideas? >> >> >> >> -- >> Thadeus >> >> >> >> >> >> On Tue, Oct 26, 2010 at 7:43 AM, blackthorne <francisco....@gmail.com>wrote: >> >>> idea for next step: Publishing errors >>> >>> It would be nice to receive some reports or error events by other >>> protocols by other channels chosen by the administrator such as RSS, >>> twitter, mail, sms, XML-RPC... >>> >>> Thank you, good one! >>> >>> On Oct 26, 12:12 pm, selecta <gr...@delarue-berlin.de> wrote: >>> > :) like it but why not also display the latest datetime in the view >>> > and allow to change the sorting, I never got to that but i think this >>> > would be a good idea >>> > sometimes you want to see the latest bug, sometimes the most frequent >>> > one >>> > the details thing is almost perfect, i just do not like that it jumps >>> > on opening, fixed width for the table columns would be nice >>> > >>> > anyways I think it is soooo cool that you guy act so fast on new ideas >>> > >>> > On Oct 26, 4:03 am, mdipierro <mdipie...@cs.depaul.edu> wrote: >>> > >>> > >>> > >>> > > Thanks to Thadeus and Selecta we have a new ticket reporting system >>> in >>> > > trunk. >>> > >>> > > Tickets are listed grouped by error traceback. So if there are >>> > > multiple tickets caused by the same problem, you see only one of them >>> > > with a number indicated how many occurrences. This allows you to >>> > > easily identify recurrent problems. >>> > >>> > > Please check it out. >>> > >>> > > Massimo >>> >> >> >
