Jutda built with Django looks to me really nice, but it is a bit overkill for my need, I think, since that web2py already has a ticket system.
http://www.jutdahelpdesk.com/ <http://www.jutdahelpdesk.com/> I will probably install Jutda for testing it in the coming weeks Richard On Tue, Oct 26, 2010 at 1:59 PM, Thadeus Burgess <thade...@thadeusb.com>wrote: > I think that emailing tickets and what Richard would be an example of the > applications job. Perhaps a plugin could be worked to easily add support for > this to any web2py app, however. > > -- > Thadeus > > > > > > On Tue, Oct 26, 2010 at 12:56 PM, Richard Vézina < > ml.richard.vez...@gmail.com> wrote: > >> Other idea : >> >> The cherry on top I think... >> >> When the user get a ticket, in the same page it could be really nice to >> have a text box field and a email field. That allows user to send email to >> administrator and details of what he was doing before he get the ticket. >> >> If the system can send email about the ticket without the input of the >> user, that could be a major improvement (may be it is already working not >> sure). >> >> Richard >> >> >> On Tue, Oct 26, 2010 at 12:58 PM, Thadeus Burgess >> <thade...@thadeusb.com>wrote: >> >>> I can work on some of this tonight. >>> >>> On the details thing jumping. The click event bound to the TR element, >>> since details is inside the TR it is not obvious how to disable the collapse >>> functionality. Ideas? >>> >>> >>> >>> -- >>> Thadeus >>> >>> >>> >>> >>> >>> On Tue, Oct 26, 2010 at 7:43 AM, blackthorne <francisco....@gmail.com>wrote: >>> >>>> idea for next step: Publishing errors >>>> >>>> It would be nice to receive some reports or error events by other >>>> protocols by other channels chosen by the administrator such as RSS, >>>> twitter, mail, sms, XML-RPC... >>>> >>>> Thank you, good one! >>>> >>>> On Oct 26, 12:12 pm, selecta <gr...@delarue-berlin.de> wrote: >>>> > :) like it but why not also display the latest datetime in the view >>>> > and allow to change the sorting, I never got to that but i think this >>>> > would be a good idea >>>> > sometimes you want to see the latest bug, sometimes the most frequent >>>> > one >>>> > the details thing is almost perfect, i just do not like that it jumps >>>> > on opening, fixed width for the table columns would be nice >>>> > >>>> > anyways I think it is soooo cool that you guy act so fast on new ideas >>>> > >>>> > On Oct 26, 4:03 am, mdipierro <mdipie...@cs.depaul.edu> wrote: >>>> > >>>> > >>>> > >>>> > > Thanks to Thadeus and Selecta we have a new ticket reporting system >>>> in >>>> > > trunk. >>>> > >>>> > > Tickets are listed grouped by error traceback. So if there are >>>> > > multiple tickets caused by the same problem, you see only one of >>>> them >>>> > > with a number indicated how many occurrences. This allows you to >>>> > > easily identify recurrent problems. >>>> > >>>> > > Please check it out. >>>> > >>>> > > Massimo >>>> >>> >>> >> >
