Just recently integrated
http://www.instantservice.com/ live chat solution into a WebObjects application.Clicking on a live chat button in the header opens a chat frame at the bottom of the window where contact information (first name, last name) is auto-populated based on the the user logged in to the session. User can type in a question and then click on a "start chat" button to initiate the chat in that same frame. At the end of the chat, the bottom chat frame collapses.
This type of integration allows the user to chat and use the application at the same time, making it easy for a live chat agent to walk the customer through a particular flow.
Email me offline if you'd like more information on their solution or how we integrated with it.
-shehryar On Aug 31, 2006, at 7:30 AM, James Cicenia wrote:
How about... cough, cough.. a php solution? http://www.phplivesupport.com/ On Aug 31, 2006, at 9:12 AM, Guido Neitzer wrote:Hi Steve. This looks pretty interesting, but we are looking for a solution providing "chatrooms" for our visitors. I didn't make that clear, sorry. Nevertheless, Liveperson looks VERY interesting for other stuff we do here - so I will take a closer look at it. Thanks! cug 2006/8/31, Steve Quirk <[EMAIL PROTECTED]>:We use liveperson to provide customer service. If you're looking for customer to service-rep chat, it's trivial to implement (about 4 man hrs)and pretty low overhead & cost effective. http://www.liveperson.com Steve-- PostgreSQL Bootcamp, Big Nerd Ranch Europe, Nov 2006 http://www.bignerdranch.com/news/2006-08-21.shtml _______________________________________________ Do not post admin requests to the list. They will be ignored. Webobjects-dev mailing list (Webobjects-dev@lists.apple.com) Help/Unsubscribe/Update your Subscription:http://lists.apple.com/mailman/options/webobjects-dev/james% 40jimijon.comThis email sent to [EMAIL PROTECTED]_______________________________________________ Do not post admin requests to the list. They will be ignored. Webobjects-dev mailing list (Webobjects-dev@lists.apple.com) Help/Unsubscribe/Update your Subscription:http://lists.apple.com/mailman/options/webobjects-dev/khans% 40ubermind.comThis email sent to [EMAIL PROTECTED]
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