On 17-02-2012 22:09, drew wrote:
Went ahead and removed the section on forums, with links to old sites, from the 'Get Help' page and replaced with a section on, and link to, the new AskLibo site. (also changed the order so this AskLibo section comes now before the section on Nabble)
Simplification is a good thing, especially on a help site. But I think the page still seem as a "wall of text" and a bit overwhelming.
Maybe it would be helpful to group the page in two sections/columns: the interactive (ask-lo, mailinglists, nabble, irc) and the documentation (the rest)?
Many of the items have multiple links to the same place. This is not helpful because there is more options to consider, when you don't know that they do the same thing. E.g. the documentation section have two links to the same place and the Nabble section have four.
It seems to me that the FAQ should be removed since its function is the same as the Ask site which has the added benefit of being dynamic and therefor up-to-date. So I think the useful questions should be moved to the ask site and some could probably be retired (e.g. "Where to get support?" is quite artificial since if the user found it, they already found the support section).
I have been hanging out in the IRC-channels the past days and it seems to me, that there is few questions that get a good answer (either because there is no one around, they are asking in #documentfoundation or nobody knows). Also it seems to be inefficient to help one user at a time. So it seems that IRC should not be advertised as a place for end-user help. To many help options spreads the resources to thin. Perhaps a bot could post new questions from the Ask site into the channel, just as new bugs in bugzilla are posted to the developer channel, for those that really like IRC. (Just as a bot might post a digest of the unanswered Ask-questions to the mailing list weekly?)
I think that the sections for mailing lists and Nabble (as others have said, it should just be called "the web interface") should be combined since they are two interfaces to the same thing.
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