Hoi,
People _do_ post problems using Bugzilla.. What you are saying is that the
_intention_ is not to use it for urgent sysadmin stuff. New bugzilla bugs
_are_ posted on IRC in order to get people's attention. This real time
attention negates your assertion that it is not treated as urgent.
<grin> my point is that it is a de facto important tool for sysadmin work
even when this is not intentional </grin>
Thanks,
GerardM
2009/3/11 Chad <innocentkil...@gmail.com>
> On Wed, Mar 11, 2009 at 6:16 PM, Gerard Meijssen
> <gerard.meijs...@gmail.com> wrote:
> > Hoi,
> > If this is true, you just provided the best argument why the setup of
> > Bugzilla should be changed. You do not want to have the tools that report
> on
> > the availability of your production servers to be dependent on those same
> > production servers.
> > Thanks,
> > GerardM
> >
> > 2009/3/11 Chad <innocentkil...@gmail.com>
> >
> >> On Wed, Mar 11, 2009 at 5:59 PM, Tim Starling <tstarl...@wikimedia.org>
> >> wrote:
> >> > K. Peachey wrote:
> >> >>> Please report urgent system administration issues to IRC,
> specifically
> >> >>> #wikimedia-tech on irc.freenode.net.
> >> >>>
> >> >>> -- Tim Starling
> >> >> Not everyone knows how to use IRC, i would recommend that you
> >> >> recommend people report to bugzilla with urgent tags instead.
> >> >
> >> > That would just be a nuisance. By the time we check Bugzilla for new
> >> > issues, urgent problems are already fixed due to IRC reports or
> >> > automated alerts. We would have to waste time finding and closing all
> >> > the relevant bugs. I would suggest either using IRC or waiting
> patiently.
> >> >
> >> > -- Tim Starling
> >> >
> >> >
> >> > _______________________________________________
> >> > Wikitech-l mailing list
> >> > Wikitech-l@lists.wikimedia.org
> >> > https://lists.wikimedia.org/mailman/listinfo/wikitech-l
> >> >
> >>
> >> Not to mention, depending on the error it could be entirely possible
> >> that Bugzilla is down as well.
> >>
> >> -Chad
> >>
> >> _______________________________________________
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> >> https://lists.wikimedia.org/mailman/listinfo/wikitech-l
> >>
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> > https://lists.wikimedia.org/mailman/listinfo/wikitech-l
> >
>
> Which is one of several reasons we _don't_ handle urgent sysadmin
> stuff via Bugzilla. What's your point?
>
> -Chad
>
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