On Mon, Nov 14, 2011 at 3:44 AM, John Erling Blad <jeb...@gmail.com> wrote:
> If someone reports something (s)he thinks is an error, even if the > wording seems insulting, there are usually something important in the > report. Don't attack what you think is wrong about the report, try to > figure out whats the root cause behind it, neglecting the insults. > > Something happen and the outcome was less satisfactory for at least > one of the involved users. Why was that so, how can thing be changed? > In this situation there are known errors that occur fairly often. A > serious company would ensure that such errors would not impact normal > operation, especially if those errors has an impact on their > customers. > > The uploader is the customer in this situation, and as such the > likelihood of this uploader returning back to fix the situation or > reupload the same or a similar picture at a later time drops very fast > when the communication is harsh and unfriendly. > > Sorry but going for a flamewar against the messenger in a situation > like this is a loosers game. Forget mistakes, forget insults, find > solutions! > I'm sorry, but if "hey, you'd better go there-and-there" is already a flame war in your opinion, then I really wonder how you ever survived your first week at Wikipedia. -- André Engels, andreeng...@gmail.com _______________________________________________ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
