On Tue, Jan 3, 2012 at 2:15 PM, Strainu <strain...@gmail.com> wrote:
> Linkedin's email messages come from different senders - by far the
> best solution.

LinkedIn's notifications, honestly, look very messy to me. There are
at least three different senders: 1) <Real Name> via LinkedIn, 2)
LinkedIn Updates, 3) LinkedIn Today. Category 1) is used for system
notifications about people inviting you to connect with them. This
seems somewhat misleading. The message pretends that it's personal,
but in actual fact it's an automatically generated message.

But, at least the LinkedIn messages that have the "<Real Name> via
LinkedIn" format always include an actual quoted message by <Real
Name>, even if it's the default "I'd like to add you to my personal
network" message.

In our context, it's important to distinguish between user-to-user
e-mail mediated by MediaWiki, and system notifications sent by
MediaWiki.

User-to-user email uses the sender's email address in the From: line
and should continue to do so.

System notifications should be identified through the site name. This
will make it more understandable that replying to the message will not
be a useful way to action the notification, and it makes it clear that
the message does not contain any personal note from a different user.

Adding the qualifier "mail" to a system notification is not in fact
helpful. We're self-evidently dealing with an e-mail. The qualifier
may in fact be confusing in that it suggests a user-to-user
interaction (You've got mail) when in fact it's a system-to-user
interaction.

If there is to be a qualifier, it should be something like "updates",
but I don't believe a qualifier is necessary for notifications, and
most mainstream websites don't appear to use one.

Erik
-- 
Erik Möller
VP of Engineering and Product Development, Wikimedia Foundation

Support Free Knowledge: http://wikimediafoundation.org/wiki/Donate

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