On Wed, 28 Sep 2005, Claudia Satori wrote:
Technical information:
***STOP:0x0000007F (0x0000000D, 0x00000000, 0x000000000, 0x00000000)
MS has at least one KB dealing with Norton Antivirus [gee, why am I not
surprised? :) ] causing this BSOD on a 7800 series Pavilion.
<http://support.microsoft.com/default.aspx?scid=kb;en-us;316526>
According to this other MSKB, it would seem to be a software issue, based on
the first parameter (0D).
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<http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmd_stp_ukdq.asp>
Stop 0x0000007F or UNEXPECTED_KERNEL_MODE_TRAP
The Stop 0x7F message indicates that one of three types of problems occurred in
kernel-mode:
* A condition that the kernel is not allowed to have or intercept (also known
as a bound trap).
* Software problems.
* Hardware failures.
Interpreting the Message
This Stop message has four parameters:
1. Processor exception code.
2. This value is 0x00000000 (zero).
3. This value is 0x00000000 (zero).
4. This value is 0x00000000 (zero).
The first parameter is the most important and can have several different
values, indicating different causes of this error. You can find all conditions
that cause a Stop 0x7F in any x86 microprocessor reference manual because they
are specific to the x86 platform. Here are some of the most common exception
codes: [snip]
Less common codes include:
* 0x00000001: A system-debugger call.
* 0x00000003: A debugger breakpoint.
* 0x0000000A: A corrupted Task State Segment.
* 0x0000000B: An access to a memory segment that was not present.
* 0x0000000C:An access to memory beyond the limits of a stack.
**** 0x0000000D: An exception not covered by some other
exception; a protection fault that pertains to access
violations for applications.
Resolving the Problem
The following suggestions are specific to Stop 0x7F errors. For additional
troubleshooting suggestions that apply to all Stop errors, see "Stop Message
Checklist" later in this appendix.
* Stop 0x7F messages are typically due to defective, malfunctioning, or
failed memory hardware. If you added new hardware recently, remove and replace
it to determine if it is causing or contributing to the problem. Run
diagnostics software supplied by the system manufacturer to determine if the
component has failed.
* Running the CPU beyond the rated specification, known as "overclocking,"
can cause Stop 0x7F or other error messages due to heat buildup. When
diagnosing problems on overclocked systems, first restore all clock and bus
speed settings to the manufacturer recommended values to determine if this
resolves the issues.
* The problem might also be due to cracks, scratched traces, or defective
components on the motherboard. If all else fails, take the system motherboard
to a repair facility for diagnostic testing.
* Stop 0x7F messages can occur after installing incompatible applications,
drivers, or system services. Contact the software manufacturer about possible
Windows XP Professional-specific updates. Using updated software is especially
important for backup programs, multimedia applications, antivirus scanners, and
CD mastering tools.
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