Hi Lee, I find the annual Walker Quality survey is a good method to get their attention. You must be a current customer in some fashion/product line to be able to get the survey sent to you.
CB From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman Sent: Tuesday, November 20, 2012 8:46 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] "Filing a Complaint" With Cisco? Rather than just spraying vice presidents with email and similar low-brow methods, has anyone found a formal method of getting a complaint heard at the highest levels in Cisco, in particular for the wireless management space? Thanks- Lee Lee H. Badman Network Architect/Wireless TME ITS, Syracuse University 315.443.3003 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
