Fortunately for us, we are still on 6.6.5 and we were not affected by this. This did make me think about how fragile the operational state of the ClearPass cluster can be. Looking through my event logs, I see the AV/AS updates happening 20 plus time a day and they hit all of our servers simultaneously. So, I am curious how others deal with this.
Do you monitor process status on each of your individual servers? Do you have automated mechanisms to restart stopped processes and notify engineers? If so, what methods do you use? Amel Caldwell University of Washington UW-IT Wi-Fi Network Engineer Wi-Fi Service Manager am...@uw.edu<mailto:am...@uw.edu> 206-543-2915 University of Washington has open positions for Wi-Fi Network Engineers on our Network Design and Architecture team. https://uwhires.admin.washington.edu/ENG/candidates/default.cfm?szCategory=jobprofile&szOrderID=147382&szCandidateID=0&szSearchWords=&szReturnToSearch=1 https://uwhires.admin.washington.edu/ENG/candidates/default.cfm?szCategory=jobprofile&szOrderID=147172&szCandidateID=0&szSearchWords=&szReturnToSearch=1 From: The EDUCAUSE Wireless Issues Constituent Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Chad Burnham <cburn...@du.edu> Reply-To: The EDUCAUSE Wireless Issues Constituent Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Date: Wednesday, October 11, 2017 at 8:43 AM To: "WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU" <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: [WIRELESS-LAN] Clearpass Bug - Posture and Profile Data update HI fellow Clearpass users: This one bit us this morning. Not a great way to come into work today. The Posture and Profile Data update version 1.48743 which was released today had caused the Policy Service to crash causing authentication issues. A defect RM42553 has been created for this issue. The Dev Team has released an update 1.48751 which has resolved the issue. Please ensure that the update 1.48751 is installed and the Policy Service is running on all the servers in the cluster, by following the below stated steps. · To install AV/AS Update version 1.48751, Please navigate to ClearPass Policy Manager GUI à Administration à Agents and Software Updates àSoftware Updates page à Click on 'Check Status Now". · Please navigate to ClearPass Policy Manager GUI à Administration àServer Manager à Server Configuration à Click on the name of the serverà Services Control à Check for the status of the Policy server. · If the status is Stopped, please click on the Start button next to it, to start the service. The ClearPass Dev Team will provide an RCA for this issue shortly. Chad Director of Network Services Information Technology University of Denver 2100 S. High St. #106 Denver, CO 80208 SIP URI = chad.burn...@du.edu<mailto:chad.burn...@du.edu> Desk Phone: 303-871-4441 Mobile Phone: 303-520-5657 https://du.webex.com/join/cburnham https://udenver.zoom.us/my/cburnham ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
