Re: [WISPA] Insurance / Service Plan Offerings

[Brian Rohrbacher]

So your subs own the CPE? Brian JohnnyO wrote: That is what the insurance plan would prevent - They will have a choice to "opt out" - but if they do - they will be responsible for the "cost" of a new CPE..... If it were only 1 CPE a month - I wouldn't sweat it - but 6 months out of the year - it's almost 8 per month ! I was thinking charging $3.95/mo - if I could get half of my Customer base to pay it - that would be almost $500.00/mo in revenue generated to help offset the expense. Would prevent us from having to go through a rate increase which would be much harder to swallow for a customer I think. Cellular companies / Satellite companies / pager companies - they all have service plans to offset the costs of replacing equipment for a customer - was thinking - why not a WISP ? JohnnyO -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Blair Davis Sent: Monday, November 14, 2005 10:12 PM To: WISPA General List Subject: Re: [WISPA] Insurance / Service Plan Offerings What George wrote. It can be annoying to replace equipment, but, the hassle of trying to talk the customer into replacing it is just not worth it. With 200 subs, I am replacing an average of 1 radio a month. Not too bad at all.... -- Blair Davis West Michigan Wireless ISP 269-686-8648 George wrote: JohnnyO wrote: We're coming into our 3rd year of operation soon. I am curious how others are doing combat against the replacement / repair / service call costs associated with having to replace CPE end equipment. I was thinking about offering a service plan like DirecTV / Cellular Companies etc, but not sure how to introduce or impiliment this. Help and suggestions would be appreciated. Regards, JohnnyO I am eating it. I bet if I told every customer who's radio died that they had to pay for a new one, we'd have less subs. I own all the radios and accept the responsibility. another way I look at it, it's cheaper to give an existing sub a 100.00 radio and get 500 for the next 12 months than it is to go without revenue and have to pay for advertising to get new subs to replace the one that I just lost. But, it's the way I do this in this market. George

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