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If it's your equipment and the customer didn't
damage it (hit it with a rock etc.) then it's your problem to deal
with.
The cheaper the gear, usually the easier it is to
break :-).
I've had much less trouble this year with cpe from
Tranzeo than from any other brand I've used.
----- Original Message -----
Sent: Friday, October 06, 2006 7:55
AM
Subject: [WISPA] lightning
We had the lightning storm of the
century here 2 days ago. It was an awesome spectacle to witness.
It was a much more distressing spectacle to watch our network map begin to
blink red all over the place. Which leads me to a couple of
questions:
How do you handle customer
installations that get fried? We install and own the gear. We are
taking the external ones on the chin. We took down one panel that has a
big black hole right in the center. Another customer has a hole in his roof-
our gear died along with the roof. What do you do if the customer AC takes a
shot, and burns your equipment? Do they pay because it came in on their
side or do you take the replacement and the truck roll on the chin because you
own the equipment?
We have multiple brands of
products on the same towers. The tower that took a hit was populated
with, among other things, some B-14s, proxim QB, and some Tranzeos. All
units are grounded to the same structure/bussbar. The Tranzeos seem much more
sensitive to lightning than some of the other products. Has anyone had
any similar experiences with them?
Thanks
Chris
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