I would not even consider charging for a site survey.
Way too many possibilitys for bad press. I simply consider it a cost of
doing business. Rarely do we have someone decline service if it can be
done at our $199/$299 install rate. I have declines on the $799+
installs, but I expect those.
Blair Davis
West Michigan Wireless ISP
Justin Wilson wrote:
I would not be happy about the $29.95 fee. If you can get away
with it go right ahead. I look at it the customer is betting $29.95
that they can get service. I would rather have it here if they can
get service, and they don't then they are charged $29.95. If they
can't get service why should they have to pay $29.95? That would be
like going to buy a new car. You want a Blue one with a stick shift.
The dealer can't get you one, but they charge you $29.95 for looking.
I think the word will spread pretty quickly. Customers are a weird
beast. I can see the coffee shop conversations now:
Joe:"Yeah that company came out and did a site survey to see if
they could get me wireless"
Bob " How did that go?"
Joe "The installer guy waived an antenna around and said he could
not get me a signal"
Bob "Too bad, so what now?"
Joe "I don't know, but I got charged $29.95 for him coming out"
Bob "What? They are supposed to come out next week. I don't want
them charging me $29.95 if they can't hook me up."
Just my .02
Justin
--
Justin S. Wilson <[EMAIL PROTECTED]>
Access - WISP Consulting - Tower Climbing
Web: http://www.mtin.net
Web: http://www.jwilson.ws
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