I am betting the goodwill will buy you much business in the future. I
know I tend to get more customers from taking a fair and equitable
stance with my customers on issues. You did a good thing. Merry Christmas!
Scriv
Jenco Wireless wrote:
Thanks everyone. The customer e-mailed back and said he had not noticed
that he was not getting billed. He offered to pay the full amount.
In the
spirit of good relations (and not getting bad PR) - I told him I would
take
half of the bill.
Thanks,
Brad H
On 12/11/06, Rick Smith <[EMAIL PROTECTED]> wrote:
Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed
in),
and be done with it.
As a cancellation fee, charge him that year's service you missed.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Monday, December 11, 2006 2:07 PM
To: WISPA General List
Subject: Re: [WISPA] I missed billing a customer for 15 months !
I agree.
I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I
will not charge you the late fees, not disconnect you, and give you 6
months
to catch up.
Brian
George Rogato wrote:
> Agreed, and I would not have mentioned any issues with my system
either.
> What I would do though is offer not to charge him the late fees. You
> do charge late fees, right?
>
> George
>
> Peter R. wrote:
>
>> This wasn't an email kind of thing.
>> This was a phone call or visit kind of event.
>>
>> - Peter
>>
>>
>> Jenco Wireless wrote:
>>
>>> I just sent him an e-mail:
>>>
>>>
>>>
>>> Hello Mr. XXX . We just did a review of our credit card billing and
>>> realized that we have not successfully billed your account since
>>> 7/26/05.
>>> Our credit card service tried to bill you a few times (6), but for
>>> some reason was declined payment. Due to the timing of the
>>> catastrophic lightning strike we had in August '05, we did not catch
>>> this situation. We realize that some of this is our issue, since we
>>> did not catch it, but some may be on your end as well for the same
>>> reason (not noticing the fact that a charge for our service has not
>>> been incurred for the last 15 months). We would like to know your
>>> thoughts on how you think we should proceed with this?
>>>
>>>
>>> Thank you,
>>>
>>> Me
>>>
>>>
>>> ** Note - Why do the people who seem to be the nicest you have ever
>>> met seem to turn in to the biggest "a-holes" as soon as there is a 1
>>> second "glitch"
>>> in their otherwise perfect Internet service :-) :-) **
>>>
>>>
>
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