I think you gave too much! From the looks of your email, he would have been thrilled with 15-25%.
However, I don't fault you for erring on the customer's side. :) On 12/11/06 7:59 PM, "Jenco Wireless" <[EMAIL PROTECTED]> wrote: > Thanks everyone. The customer e-mailed back and said he had not noticed > that he was not getting billed. He offered to pay the full amount. In the > spirit of good relations (and not getting bad PR) - I told him I would take > half of the bill. > > Thanks, > > Brad H > > > On 12/11/06, Rick Smith <[EMAIL PROTECTED]> wrote: >> >> Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed >> in), >> and be done with it. >> >> As a cancellation fee, charge him that year's service you missed. >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >> Behalf Of Brian Rohrbacher >> Sent: Monday, December 11, 2006 2:07 PM >> To: WISPA General List >> Subject: Re: [WISPA] I missed billing a customer for 15 months ! >> >> I agree. >> >> I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I >> will not charge you the late fees, not disconnect you, and give you 6 >> months >> to catch up. >> >> Brian >> >> George Rogato wrote: >> >>> Agreed, and I would not have mentioned any issues with my system either. >>> What I would do though is offer not to charge him the late fees. You >>> do charge late fees, right? >>> >>> George >>> >>> Peter R. wrote: >>> >>>> This wasn't an email kind of thing. >>>> This was a phone call or visit kind of event. >>>> >>>> - Peter >>>> >>>> >>>> Jenco Wireless wrote: >>>> >>>>> I just sent him an e-mail: >>>>> >>>>> >>>>> >>>>> Hello Mr. XXX . We just did a review of our credit card billing and >>>>> realized that we have not successfully billed your account since >>>>> 7/26/05. >>>>> Our credit card service tried to bill you a few times (6), but for >>>>> some reason was declined payment. Due to the timing of the >>>>> catastrophic lightning strike we had in August '05, we did not catch >>>>> this situation. We realize that some of this is our issue, since we >>>>> did not catch it, but some may be on your end as well for the same >>>>> reason (not noticing the fact that a charge for our service has not >>>>> been incurred for the last 15 months). We would like to know your >>>>> thoughts on how you think we should proceed with this? >>>>> >>>>> >>>>> Thank you, >>>>> >>>>> Me >>>>> >>>>> >>>>> ** Note - Why do the people who seem to be the nicest you have ever >>>>> met seem to turn in to the biggest "a-holes" as soon as there is a 1 >>>>> second "glitch" >>>>> in their otherwise perfect Internet service :-) :-) ** >>>>> >>>>> >>> >> -- >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> -- >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
