I would say you're right Dylan so I am posting this reply on-list so everyone knows the outcome of our newest company policy regarding site surveys. (see below)
Shannon D. Denniston, Co-Founder KyWiFi, LLC - Mt. Sterling, Kentucky "Your Hometown Broadband Provider" http://www.KyWiFi.com Call Us Today: 859.274.4033 =========================== $29.99 DSL High Speed Internet $14.99 Home Phone Service $19.99 All Digital Satellite TV - No Phone Line Required for DSL - FREE Activation & Equipment - Affordable Upfront Pricing - Locally Owned & Operated - We Also Service Most Rural Areas =========================== ----- Original Message ----- From: "Dylan Oliver To: KyWiFi LLC Sent: Wednesday, December 13, 2006 9:56 AM Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC) Thanks for the quick reply! I'll bet others on the list would like to know.. On 12/13/06, KyWiFi LLC wrote: > > Hi Dylan, > > It's working out great, we have made it standard policy. > We haven't had to charge anyone's credit card because > they all have purchased our service following a successful > site survey at their premises. > > > Shannon D. Denniston, Co-Founder > KyWiFi, LLC - Mt. Sterling, Kentucky > "Your Hometown Broadband Provider" > http://www.KyWiFi.com > Call Us Today: 859.274.4033 > =========================== > $29.99 DSL High Speed Internet > $14.99 Home Phone Service > $19.99 All Digital Satellite TV > - No Phone Line Required for DSL > - FREE Activation & Equipment > - Affordable Upfront Pricing > - Locally Owned & Operated > - We Also Service Most Rural Areas > =========================== > > > ----- Original Message ----- > From: "Dylan Oliver" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Wednesday, December 13, 2006 9:44 AM > Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC) > > > How's your new policy for site surveys working out? > > On 10/10/06, KyWiFi LLC <[EMAIL PROTECTED]> wrote: > > > > If it deters a tire kicker from wasting our company's resources, > > then I will be very happy. I don't believe it will deter anyone > > who is seriously wanting our broadband service as they will > > not be charged a site survey fee unless they decline service > > following a successful site survey at their location. > > > > If I forget, will someone please remind me in a couple months > > so I can report back whether or not our new site survey policy > > is successful or not. Sure will be nice if it works like your puppy > > story. ;-) > > > > > > Shannon D. Denniston, Co-Founder > > KyWiFi, LLC - Mt. Sterling, Kentucky > > "Your Hometown Broadband Provider" > > http://www.KyWiFi.com > > Call Us Today: 859.274.4033 > > =========================== > > $29.99 DSL High Speed Internet > > $14.99 Home Phone Service > > $19.99 All Digital Satellite TV > > - No Phone Line Required for DSL > > - FREE Activation & Equipment > > - Affordable Upfront Pricing > > - Locally Owned & Operated > > - We Also Service Most Rural Areas > > =========================== > > > > > > ----- Original Message ----- > > From: "Tom DeReggi" <[EMAIL PROTECTED]> > > To: "WISPA General List" <wireless@wispa.org> > > Sent: Tuesday, October 10, 2006 10:45 AM > > Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC) > > > > > > Its not that I don't understand or agree with your point of view, but I > > just > > question wether it will work based on unecessarily detering customers. > Its > > hard enough getting someone willing to try wireless in the first place, > > and > > now you are saying that the odds of getting it aren't good enough to to > > risk > > your $29. If trying to get their business isn't worth $29 to you, They > > may > > not even bother to subscribe. > > > > On the flip side, if your business is like mine, and you focus on > Business > > and sure things, the lost residential business may not be a bad thing, > if > > it > > just isn;t financially viable to go after with money at risk. > > > > It also could end up working th opposite. You are establishing value for > > your time. Possibly preventing other from abusing/taking up your time in > > the > > future. And when you set a value, people recognize it as more valuable > and > > want it more. > > > > It goes back to my puppy story. I put an add for free puppies in the > > paper, > > and nobody called. The next week I put an add Puppies only $25, and sold > > every one of them the first day the paper was out. > > > > I'm interested in seeing how it plays out for you over time, charging > the > > survey fee. Let us know as the plan progresses. > > > > PS. This is also a factor of wether you are in a underserved or served > > area. > > There is more demand in an underserved area. In my urban market, > everyone > > offers everything for free. > > > > Tom DeReggi > > RapidDSL & Wireless, Inc > > IntAirNet- Fixed Wireless Broadband > > > > > > ----- Original Message ----- > > From: "KyWiFi LLC" <[EMAIL PROTECTED]> > > To: "WISPA General List" <wireless@wispa.org> > > Sent: Tuesday, October 10, 2006 7:57 AM > > Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC) > > > > > > >I think those who decline our service following a successful site > > > survey are just tire kickers. They almost always tell our > subcontractor > > > that they "will speak to the wife and get back to us" or they were > > > merely "wanting to see if our service was available in their area". > > > People of this stature waste our time and resources, they are the ones > > > that we need to avoid from the get go in order to optimize our > company's > > > efficiency. I do not feel that we should punish ethical customers by > > > charging an inflated installation fee to subsidize our site survey > > > expenses > > > incurred by the tire kickers. We've decided that we are going to > require > > > a signed site survey request form with payment authorization prior to > > the > > > site survey being performed and those who decline service following a > > > successful site survey WILL BE billed the applicable site survey fee. > If > > > they are serious about obtaining our service, they will find a fax > > machine > > > or scanner to return the signed document to our company. Feel free to > > > follow-up with me in a couple of months to see how this new policy is > > > working for our WISP. BTW, the other WISP in our area is charging > > > $75 - $150 for a site survey fee. The word on the street is that they > > are > > > adding 4 - 5 new subscribers per day but I find this very hard to > > believe > > > because we are only adding 4 - 5 per week but our coverage area is > > > more limited than their's. They are also charging $300 - $500 in > upfront > > > installation/CPE fees compared to our $99 upfront fee. When their > > > company was planning expansion into our area, my partner and I hosted > > > a conference call with their two owners and they told us point blank, > > > "people will pay us whatever we charge them because we are their > > > only option." This is just the opposite of how my partner and I > approach > > > our WISP, we did not get into this business to get rich, we simply > > wanted > > > to offer a better service (for less) to the communities we service. > > We're > > > not the type of company who's strategy involves taking advantage of > > > people but if someone wants something (a site survey for instance), > they > > > need to pay for it because it's the fair thing to do being that it > does > > > require > > > time, labor and other expenses. For now, we're just going to enforce > the > > > site survey fee for those who are disrespectful of our resources (i.e. > > > those > > > who decline our service following a successful site survey). Time will > > > tell. > > > > > > > > > Shannon D. Denniston, Co-Founder > > > KyWiFi, LLC - Mt. Sterling, Kentucky > > > "Your Hometown Broadband Provider" > > > http://www.KyWiFi.com > > > Call Us Today: 859.274.4033 > > > =========================== > > > $29.99 DSL High Speed Internet > > > $14.99 Home Phone Service > > > $19.99 All Digital Satellite TV > > > - No Phone Line Required for DSL > > > - FREE Activation & Equipment > > > - Affordable Upfront Pricing > > > - Locally Owned & Operated > > > - We Also Service Most Rural Areas > > > =========================== > > > > > > > > > ----- Original Message ----- > > > From: "Peter R." <[EMAIL PROTECTED]> > > > To: "WISPA General List" <wireless@wispa.org> > > > Sent: Monday, October 09, 2006 7:56 AM > > > Subject: Re: [WISPA] Outsourced installations (KyWiFi LLC) > > > > > > > > > It seems more likely that Blair is disqualifying his prospects before > > > spending money on a site survey. > > > > > > One of the best sales skills is the ability to DQ prospects early - it > > > saves the sales guy and the company time and money. > > > > > > If the site survey for the prospect comes back positive, what are the > > > objections? > > > Are you creating a response for each objection? > > > > > > How are you presenting the site survey results? > > > Is it an enthusiastic delivery like The Irrestible Offer or is it > flat? > > > "Wonderful! Right now you have a chance to get our broadband service. > > > In just 2 days we will have you surfing the web on a safe, reliable > and > > > fast platform." > > > > > > - Peter > > > RAD-INFO, Inc. > > > > > > -- > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -- > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > -- > > > No virus found in this incoming message. > > > Checked by AVG Free Edition. > > > Version: 7.1.407 / Virus Database: 268.13.1/466 - Release Date: > > 10/7/2006 > > > > > > > -- > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > -- > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -- > Dylan Oliver > Primaverity, LLC > > -- Dylan Oliver Primaverity, LLC -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
