Come on Marlon... even if all 100 customers went in and complained, the
manager at Walmart is going to say "You'll have to call corporate...
there is nothing I can do". Sending letters, going in person, etc. is
not going to do anything. Walmart doesn't care... they are doing $1
billion in sales per day... PER DAY. Even if those 100 customers
threaten to stop shopping there, it wouldn't matter. Another 100 people
from that community would take their place in line (literally).
Fix your system and get the customers back online WHILE trying to get
them to fix their system... but don't wait for one or the other... here
is what I would do:
Order an h-pol omni Monday and have it shipped overnight.
Start changing customers Monday morning to h-pol. Should be able to do
20 per day per tech.
Contact an attorney and have a letter delivered to the Walmart manager
Monday afternoon.
Install the h-pol antenna Tuesday and continue switching customers.
Have another letter delivered to Walmart corporate. Realize that once it
hits their legal dept. you are probably 2-4 weeks for any type of a
response.
Credit customers for the downtime (pro-rated based on 30 days per
month). This just helps your PR.
Issue a press release to your local newspaper about the problem and how
you were able to respond so quickly and get the problem fixed, even when
Walmart did not want to cooperate.
Travis
Microserv
Marlon K. Schafer wrote:
I'm a big fan of trying to work things out.
In person if need be. Show up at the store and ask them if they can
at least try turning the power down etc. If they say they can't
adjust it, then they can always put in attenuators between the radio
and antennas they are using.
If they still won't talk to you send a few customers over to talk to
the manager.
Naturally, a good letter from a lawyer hitting them on tortuous
interference with a contract (no help on the interference side but
there are blocking access to customers issues involved here)....
The bad publicity idea is a really good one.
And, I'm not a fan of it, but catastrophic interference in the
neighborhood of their system is always an option. When companies are
jerks I'm not nearly as worried about putting 50 cordless phones
across the street and making a lot of phone calls. Baby monitors are
good too. I think you need to use baby monitors with directional
antennas shooting to a location on the other side of the store for a
new security offering you are thinking about! grin
We've already almost completely stopped shopping at wally world.
Mostly because the attitudes in the stores sucks. The employees are
nice enough but rarely smile and the rest of the customers are usually
down right rude.
In the end, they'll get theirs. What goes around comes around.
Someone will finally have had enough of their arrogant attitudes and
things will change. I know they are building stores all over the
place, and they are always packed. But someone somehow will find a
way to give the pricing with better customer service. Online shopping
may also take off in a bigger way sooner than later.
In the end though, you have to get those customers back online. I'd
try bigger cpe antennas (I'm guessing that their system isn't gonna be
just vertically polarized) first. Another tower site closer to the
customers might also be a very good solution as it'll help you deal
with all forms of interference as you move forward.
I'm guessing that they system isn't fhss as you should still be able
to talk to your customers, just at a slower speed. Have you pulled
out a spectrum analyzer and looked at what's really going on yet?
laters,
marlon
----- Original Message ----- From: "Ray & Jean" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Sunday, March 11, 2007 10:49 AM
Subject: Re: [WISPA] walmart rfid
Travis
Thanks for the input .that is a possible solution but not one that
could be implemented quickly or easily.It would require a new Hpol
omni about $2200 a climb to install it and a trip to about 100
customers home to change their eum antenna to h pol.This may be how
it gets resolved but really all we need to to do is have them turn
the power down on their equipment which only needs to reach 100 ft or
the area of their loading dock.or drop to a 5or 10 mhz channel that
is not on our freq of 918.4.It would be a simple problem to resolve
if we could get any cooperation from walmart.Any ideas on how how we
could create interference to their system to get their attention.I
realize this is not the proper way to resolve the problem but it
might encourge them to be better rf neighbors maybe.
Thanks
Ray Hill
----- Original Message ----- From: "Travis Johnson" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Sunday, March 11, 2007 11:47 AM
Subject: Re: [WISPA] walmart rfid
Hi,
You may want to try changing polarity and see if that helps. Often going
from vertical to horizontal will make a big difference.
Travis
Microserv
Ray & Jean wrote:
Hello List We have an interference problem come up this week that we
have been unable to resolve.Hopefully someone here has some input on
how to resolve it.The problem is walmart installed a rfid scanning
system at there loading dock which instantly raised the noise floor
at our 900 mhz waverider access point by 20 db which killed about 30
of our weakest links.this equipment is operating across the whole
band so there is no way to change channels and get away from it.The
walmart store manager says its not his problem and refuses to call
the company that installed it .I called the company which is adt
security and they refuse to do anything unless walmart request
it.walmart home office will not return my calls and the regional
manager actually hung up on me and will not take calls from us
now.We have been very polite with them upto this point and gave them
no reason to act like jerks.Does anyone have any suggestions on how
to resolve this problem?
Thanks
Ray Hill
surfmore. net
--
WISPA Wireless List: wireless@wispa.org
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
--
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.446 / Virus Database: 268.18.8/717 - Release Date:
3/10/2007 2:25 PM
--
WISPA Wireless List: wireless@wispa.org
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
--
WISPA Wireless List: wireless@wispa.org
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
