Folks, I'm sorry about my most recent-incomplete-post. My wife's PC crashed while I was drafting the post and I must have hit "Send" instead of "Save" when I closed mine down. It was late-what can I say? Mea culpa!
To finish the thought processes, "The Two 'S' Rule" refers to the essential components for successful implementations: Specifications and Supervision. What I want done has to be thoroughly and clearly specified and communicated to employees or contractors; later, the responsibility to follow through and ensure that I receive what I'm paying for is solely mine. As an old boss used to say, "What gets measured, gets done". If I don't check what's being done, I can't know what's being done, and the inevitable hit to my bottom line is nobody's fault but mine. Achieving success concerning your other point, Tom, is an even more difficult challenge. I've raised hackles for many years by pointing out that the two least trained and least motivated groups of employees in most technology-based service companies are the Installer and the Customer Service Representative. For some reason, 'managers' seem to have great difficulty justifying the investment in the training and remuneration factors which motivate the two sets of employees with, by far, the most day-in-day-out customer 'face time'. And I cannot expect field personnel to make good judgments if they don't understand what they're doing, and why, and if all they see and hear out of me conveys the business priority of speed over quality. Yes, it's a difficult balance to achieve. But, as my Dad used to say, "It's your business; manage it or lose it". In the face of high customer acquisition costs, such 'logic' is mystifying. Excepting emergencies and flukes, there is simply no excuse for sending under-trained, poorly motivated or poorly equipped folks into the field IF the goal is to grow a stable customer base. Customers have plenty of service provider options these days and the playing field is becoming more crowded every day. To put the concept into movie terms, if you botch it, they will leave! One last thing about courtesy wraps. The overall thickness of the weatherproofing "wall" is relatively constant, regardless if it's on LMR-400, LDF-7 or EW-20 (although it looks much larger on smaller cables). A layer of tape, one of mastic and four tape wraps should come out to be about the same 'depth' in any case, and the courtesy layer adds maybe 1/32nd of an inch to the ~3/8" finished total. Y'all have a great day! Ted Hatfield -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/