chris cooper wrote:
Anyone out there using hosted PBX for their call centers? Will it allow
you to see # calls in que, duration etc?
Thanks
Chris Cooper
Intelliwave
It depends on the PBX - or in this case since it is Hosted, it depends
on the App.
If you have an automatic call distributor (ACD), you should have a queque.
If you have a CallVantage interface, you will have a queque.
Regards,
Peter Radizeski
RAD-INFO, Inc. - NSP Strategist
We Help ISPs Connect & Communicate
813.963.5884
http://www.marketingIDEAguy.com
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