Words huh, thats the issue isn't it. You know how this stuff works, a
customer calls cingular, sprint, verizon, and they get told barely the
facts and then their bill comes in much higher with added costs.
The cell phone industry is ripe with bait and switch type offerings.
As a matter of fact this entire telephone business is full of misquoted
and misrepresented facts.
Do I have to remind you of "slamming" as done by "all" the big phone
companies?
I had a sub have me do a site survey last week. I Couldn't give him
service and explained his options to him. Verizon told him that their
cellular broadband was much much faster than qwest dsl and he could take
it anywhere.
A blatant lie told to an unsuspecting customer.
Imagine if he signed up for their service and signed the contract?
Travis Johnson wrote:
Wow... I guess I'm more of a person of my word. If I sign a contract
that says I'm going to be billed for overage, etc. and then I go over, I
pay the bill. Apparently some people's signature (or handshake) isn't
worth anything. :(
Travis
Microserv
George Rogato wrote:
It's hard for me to believe he can't get out of his contract.
A customer of ours told me a couple years ago that there is some laws,
maybe just in Oregon, not sure, that eliminate the early termination
fees.
I would dig deeper, there is no freaking way that you can be sold
something like a cell phone service and have to pay if the service is
sub standard.
I would especially want to attack the 1200 bill. If they can sell you
1200 worth of service in one month, and the same amount of service for
50 more than your base bill, then I think there is also a giant hole
in the contract.
I bet there is a very easy unknown out for this and a refund as well.
I would start with the state public utilities commission.
Call the Governator, or your local senator or rep.
Don't swallow everything being shoved down your throats by a telco.
Mike Hammett wrote:
I have a potential customer that wanted to "try out" my service.
He's got money, so I wasn't afraid he was looking to get something
for nothing. He has Cingular now and can only get 125 - 175 kbit out
of it. I clearly can provide a faster less latent service for a
lower monthly cost (costs him $70/month).
Apparently he wasn't on the unlimited rate plan and got hit with a
$1200 bill. He doesn't think he can get out of his Cingular. *argh*
That said, can anyone think of a way to hookup a standalone fax
machine with the Cingular card? I can't contemplate anything at all.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
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