I tell them to treat people here with respect or find another provider.
Most of the time I can calm them down though. And they are nicer in the
future.
I've not fired any for being frustrated and taking it out on us yet. Been
close a few times though.
Marlon
(509) 982-2181
(408) 907-6910 (Vonage) Consulting services
42846865 (icq) WISP Operator since 1999!
[EMAIL PROTECTED]
www.odessaoffice.com/wireless
www.odessaoffice.com/marlon/cam
----- Original Message -----
From: "D. Ryan Spott" <[EMAIL PROTECTED]>
To: "'WISPA General List'" <[email protected]>
Sent: Thursday, August 16, 2007 5:35 PM
Subject: [WISPA] PITA customers...
I am looking for advice and examples of what to do with PITA customers.
I have a few that are just shy of abusive on the phone.
Do you read them the riot act? Do you turn them off? Do you collect an
early
termination fee?
Share your stories or policies.
Thanks!
ryan
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