On Fri, 17 Aug 2007, David E. Smith wrote:
One customer who persists in causing problems for dozens of other customers isn't worth it.
This is the crux of the problem. I can deal with a customer who is simply rude. If their activities negatively impact other customers, then I have no beef in turning them loose. In fact, it is an absolute benefit when those customers move to a competitor. Sort of a "...mess with me, that's one thing. Mess with my friends, that another thing entirely..." kinda deal. :-)
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