That is when we break the news to the customer they have to take the ersatz service by way of a 900 SM. They still think it is great. ----- Original Message ----- From: Travis Johnson To: WISPA General List Sent: Monday, October 13, 2008 9:56 PM Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008
Negative. I have a tower location that is 4,000 feet above the valley floor (which is only 5 miles away, direct line of site). We still have about 40% NOGO's in this area.... why? Because this is a heavily treed area (National Forest) with 80-100 foot pine trees surrounding most homes on all sides. :( Travis Microserv Chuck McCown - 3 wrote: Nope. When you have about 65 APs up on high ground looking down into your service territory and totally surrounding it, you can serve everyone. ----- Original Message ----- From: "Brian Webster" <[EMAIL PROTECTED]> To: "WISPA General List" <wireless@wispa.org> Sent: Monday, October 13, 2008 9:41 PM Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008 Now Chuck, I have to believe you do a little bit more than assume knowing how much you already know about RF ... :-) Thank You, Brian Webster -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Chuck McCown - 3 Sent: Monday, October 13, 2008 11:24 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update -Tranzeo/Mtik disconnectissueOct7th, 2008 We always assume we will get a signal. We are rarely wrong. ----- Original Message ----- From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone...... As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com <http://www.wirelessmapping.com> -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like "free month for each referral"? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because.... a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is.... What would encourage a higher number of customers to start referring "qualified" leads. One potential negative I predicted was that referrals would come in as "unqualified leads". Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to.... How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as.... We pay you X, if you refer a customer "in your building" or "in your neighborhood", or "within 1/2 mile of your address". Etc Etc. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: "Steve Barnes" <[EMAIL PROTECTED]> To: "WISPA General List" <wireless@wispa.org> Sent: Monday, October 13, 2008 10:09 AM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect issueOct7th, 2008 How is the MT/Tranzeo Beta Firmware working? I have issues when the disconnect happens the AP shows horrible signals from the Tranzeo's (-105 to -113) but if you start a ping to that radio it drops back to -69. Is this resolved as well? If I reboot the AP all the signals are fine. Steve Barnes RCWiFi Wireless Internet Service -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of D. Ryan Spott Sent: Tuesday, October 07, 2008 8:03 PM To: [EMAIL PROTECTED]; WISPA General List Cc: Tranzeo Support Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect issueOct 7th, 2008 Since Damian has made this public, I guess I can talk about this testing.... I have been using their beta software for over 2 weeks now and I have uptimes that long as well. I will not disagree with Damian regarding the mtik patch. :) This **IS** an Mtik issue and affects more than just Tranzeo devices. ryan On Oct 7, 2008, at 2:30 PM, Damian Wallace wrote: MT has made several betas available for testing. The results are promising, but we aren't running real clients on the MT. We also have an extremely hacky way of dealing with this issue. We have an alpha available for this on a Non-Supported basis. When this feature is turned on, you have to reboot the AP when management changes like channel are made. You can get a copy of the alpha by emailing support. They will send you a copy of the firmware and a warning that this breaks a lot of ways AP send management frames, and that we don't support it. We think you are better off to use the Microtik patch since it should solve the problem for all units, not just Tranzeos. *************************************** Register your services in our FREE WISP Locator http://www.part-15.org/maps/WISPSearch.asp *************************************** The PART-15.ORG tranzeo Discussion List This is a Paid Subscription Email Discussion List Service. All rights reserved. All content becomes the sole property of PART-15.ORG *************************************** To unsubscribe from the list: Send an email to: [EMAIL PROTECTED] In the Body: Unsubscribe Tranzeo ------------------------------------------------------------------------ -------- WISPA Wants You! 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