What version of QB are you using now?
Frank Muto ----- Original Message ----- From: "Marlon K. Schafer" <o...@odessaoffice.com> To: "WISPA General List" <wireless@wispa.org> Cc: <memb...@wispa.org>; "Odessa Office 509-982-2181" <off...@odessaoffice.com> Sent: Saturday, March 21, 2009 10:51 AM Subject: [WISPA] ISP billing/management software. > Hi All, > > I just got a notice that Quickbooks is going to REQUIRE an upgrade in order > to continue to keep sending out bills via email. And we have all of 1 month > or so to get it done.... I HATE Intuit and would like to replace them. > > Here's the work flow in our office. > > New customer calls in. > Fill out signup sheet with all needed customer data. > Assign static ip to customer. > Enter customer billing info into Quickbooks. > Enter all customer data into Access. > Enter customer username and pass into RADIUS. > Enter customer email account(s) data into email server. > Enter customer data into Postini (if they purchase the filtering). > Type customer signup sheet info into word doc and store in customer folder. > Generate installation work order. > Fill out check list showing what steps have been completed. > > This has worked nicely in the past and "only" takes about 30 minutes to > accomplish. But now we're growing too fast and have gotten too big to > maintain this. Between tech support calls etc. the office manager is having > to bring in extra help. It's only a day per week and it's good for there to > be two people there at least part of the time. No one should work alone all > of the time. Plus, if she wants to take some time off she will have someone > trained in the basics so we'll likely need to keep some extra help around no > matter what. This mechanism also gives us a lot of double checks, redundant > data points etc. With Access and Quickbooks we can run a very nice mix of > reports etc. > > We do NOT have a customer trouble ticket mechanism other than the file on > them. We don't track customers on a per call basis. That's not too bad > because we're still small enough that we can normally remember problem > customers. > > This would probably be a good time to change everything though. > > In my perfect world, I'd have a billing system (that handles all of the > taxes for different communities etc.), trouble ticketing, auto server > configuration AND deconfig. I'd want good reporting capabilities. > > I've looked at some of the commercial systems out there, but at $1 or more > per month per sub for a full blown system I'd rather keep putting that money > into the local labor pool. > > Freeside looks pretty good but I don't do programming or server admin work > in-house. I don't mind hiring someone to set it all up etc. and to take > care of the server. But it has to be an affordable solution too. > > What are people using? Do you like it? > > If you had it to do all over again, what would you do? > > Vendors please feel free to hit me up. > marlon > 509.988.0260 > Or talk to Apryl in the office 509.982.2181, she'll know more about what she > does day in and day out. > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
