Chris: I have talked with this guy several times and really like him -- very professional, not pushy. And they seem very capable. But I have not worked with him personally, so I cannot attest to anything. But if I read him correctly, he should be very good. You will of course have to ferret out whether the 'price is right'.
Here is the background information that he sent me on the company as well as his contact information. I have already suggested to him that he should look at membership in the association. Be sure to work that angle as well, especially if you do anything with him. Ron Information below: From: Matthew Achak [matthew.ac...@1callres.com] Sent: Thursday, December 13, 2007 12:20 PM To: Ron Harden Subject: First Call Resolution - company information as promised Attachments: FCR - Overview.pdf; FCR presentation.ppt Ron, It was nice talking with you. Please find attached information about First Call Resolution and our outsourced domestically live agent help desk services for ILECs and CLECs. I have also included a slide deck about us as well. Headquartered out here in Oregon, First Call specializes in handling creative outsourced call center and back office work for companies in the communications (phone, cable, internet, wireless) arena such as Pervasip, basically helping wherever a need should present itself, inbound as well as outbound, short term as well as long term. The following are areas of our expertise: Customer Service Order Processing Technical Support Data Entry Outbound Calling (surveys, lead generation, welcome calls, retention calls, telesales) Email and web chat support After Hours coverage Short Term coverage Seasonal coverage Pilot programs Back office work Let me know if we can ever be of any assistance. Sincerely, Matthew Achak Executive VP and Founder First Call Resolution 206-932-2023 (o) matthew.ac...@1callres.com www.1callres.com -----Original Message----- From: Christopher Hair [mailto:sa...@ntinet.com] Sent: Saturday, May 30, 2009 4:23 PM To: wireless@wispa.org Subject: [WISPA] Outsourced Customer Support We provide Dial-up, DSL and Wireless Broadband services. Looking at outsourcing customer support for weekends and afterhours. Anyone got any company references, suggestions or experiences with outsourcing support? Thanks in Advance Christopher Hair NTInet Inc. Orangeburg, SC 29118 Web: <http://www.ntinet.com> www.ntinet.com Email: <mailto:%20ch...@ntinet.com> ch...@ntinet.com ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
