I have talked with this guy too. When I asked about outsourced customer support a couple of weeks ago, he contacted me after seeing my post.
I think his company sounds very good at what they do. They are in the US, so not outsourcing their service, which was valuable to me. Unfortunately the price wasn't in my bracket - probably no one's is right now, but a company I would consider in the future. here is a list of other companies that people replied: ServerPlus - 2 for this company Advantage Communications KIT Support Wisp Ops at wispops.com Hope this helps. Martha Martha Huizenga DC Access, LLC 202-546-5898 */Friendly, Local, Affordable, Internet!/**/ Connecting the Capitol Hill Community /* Ron Harden wrote: > Chris: I have talked with this guy several times and really like him -- > very professional, not pushy. And they seem very capable. But I have not > worked with him personally, so I cannot attest to anything. But if I read > him correctly, he should be very good. You will of course have to ferret > out whether the 'price is right'. > > > > Here is the background information that he sent me on the company as well as > his contact information. I have already suggested to him that he should > look at membership in the association. Be sure to work that angle as well, > especially if you do anything with him. > > > > Ron > > > > Information below: > > From: Matthew Achak [matthew.ac...@1callres.com] > > Sent: Thursday, December 13, 2007 12:20 PM > > To: Ron Harden > > Subject: First Call Resolution - company information as promised > > > > Attachments: FCR - Overview.pdf; FCR presentation.ppt > > > > Ron, > > > > It was nice talking with you. > > > > Please find attached information about First Call Resolution and our > outsourced domestically live agent help desk services for ILECs and CLECs. I > have also included a slide deck about us as well. > > > > Headquartered out here in Oregon, First Call specializes in handling > creative outsourced call center and back office work for companies in the > communications (phone, cable, internet, wireless) arena such as Pervasip, > basically helping wherever a need should present itself, inbound as well as > outbound, short term as well as long term. > > > > The following are areas of our expertise: > > > > Customer Service > > Order Processing > > Technical Support > > Data Entry > > Outbound Calling (surveys, lead generation, welcome calls, retention calls, > telesales) > > Email and web chat support > > After Hours coverage > > Short Term coverage > > Seasonal coverage > > Pilot programs > > Back office work > > Let me know if we can ever be of any assistance. > > > > Sincerely, > > > > Matthew Achak > > > > Executive VP and Founder > > > > First Call Resolution > > > > 206-932-2023 (o) > > > > matthew.ac...@1callres.com > > > > www.1callres.com > > > > > > > > > > -----Original Message----- > From: Christopher Hair [mailto:sa...@ntinet.com] > Sent: Saturday, May 30, 2009 4:23 PM > To: wireless@wispa.org > Subject: [WISPA] Outsourced Customer Support > > > > We provide Dial-up, DSL and Wireless Broadband services. Looking at > > outsourcing customer support for weekends and afterhours. Anyone got any > > company references, suggestions or experiences with outsourcing support? > > > > > > > > Thanks in Advance > > > > > > > > Christopher Hair > > NTInet Inc. > > Orangeburg, SC 29118 > > Web: <http://www.ntinet.com> www.ntinet.com > > Email: <mailto:%20ch...@ntinet.com> ch...@ntinet.com > > > > > > > > ---------------------------------------------------------------------------- > ---- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > ---------------------------------------------------------------------------- > ---- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
