Tom,
I actually went more direct than that. I went right to the person
I'm dealing with concerning my ticket. Here's what I said:
Edmundas,
I'm guessing you guys already know this but at the risk of being
annoying I'll throw it out there. You guys have a great product line
which has caught the eye of the WISP community and beyond. I recommend
your gear to all I know and have been responsible for the purchase of
a fair number of units. But your weakness is the firmware. I'm sure
you're feeling the pinch of the economic times as we all are but
firmware development is not a place where you can skimp. If enough
people get a bad impression of your product the tide could turn
against you no matter how outstanding your product is in other areas.
I'm not saying this to try and pressure you about my specific case. I
say this because I really like your innovative product line and I hope
you prosper and grow and continue to offer cool products. I have seen
other companies with unique exciting products fall by the wayside
because of a bad decision.
Greg
On Jul 2, 2009, at 1:31 PM, Tom Sharples wrote:
> The place to make these points, is on their forum:
>
> http://www.ubnt.com/forum/viewforum.php?f=12
>
> altho you'll have to make the same point, repeatedly, to get their
> attention. Several of us have been bugging them to release the 3.4
> SDK for
> weeks. But a few more requests certainly wouldn't hurt.
>
> Tom S.
>
> ----- Original Message -----
> From: <os10ru...@gmail.com>
> To: "WISPA General List" <wireless@wispa.org>
> Sent: Thursday, July 02, 2009 5:26 AM
> Subject: Re: [WISPA] Problem with an NS2 running the latest firmware
>
>
>> UBNT - Are you listening?
>>
>> On Jul 1, 2009, at 11:51 PM, RickG wrote:
>>
>>> I also wish they would move faster on RMA's! Their return process is
>>> not very good and you cant reach them by phone. -RickG
>>>
>>> On Wed, Jul 1, 2009 at 1:31 PM, <os10ru...@gmail.com> wrote:
>>>> I'm not sure that would offer total immunity from the
>>>> manufacturer. I
>>>> know from rolling some of my own firmware for the NS that some
>>>> projects start with some code from the manufacturer's SDK and build
>>>> upon that.
>>>>
>>>> I'm a bit surprised UBNT doesn't move a little faster on resolving
>>>> some of these bugs.
>>>>
>>>> Greg
>>>> On Jul 1, 2009, at 1:16 PM, Charles Wyble wrote:
>>>>
>>>>> OpenWRT. :)
>>>>>
>>>>> I refuse to run stock firmware on my wifi gear.
>>>>>
>>>>> Roll my own image.
>>>>>
>>>>> http://luci.freifunk-halle.net/ is very cool.
>>>>>
>>>>>
>>>>>
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