This topic got quite a bit off from Marlon's original post, but getting back to that, what I've done more than once with the local cable company is what I guess would fit in the category of "social engineering", that is I imitate what I've heard their techs say when they get stumped and call in to their own tech support. When the person on the other end of their tech support answers I say "level two please" with an air of confidence and impatience. I get right through to someone who knows their ascii from their elbow.
Greg On Mon, Jan 11, 2010 at 1:34 PM, RickG <rgunder...@gmail.com> wrote: > Time Warner does offer an SLA on their "Business Class". It's worked in our > favor the three time its gone down in the 6 months that its been installed! > Considering that, our wireless has been running five 9s to our business > customers who chose us over the wired connections options. -RickG > > > On Mon, Jan 11, 2010 at 9:16 AM, Stuart Pierce <spie...@avolve.net> wrote: > > > I'm not sure I agree either, but wireless obviously can't be cut. With > that > > though, our fiber hasn't been out more than twice in 5 years. > > > > ---------- Original Message ---------------------------------- > > From: "Mike Hammett" <wispawirel...@ics-il.net> > > Reply-To: WISPA General List <wireless@wispa.org> > > Date: Mon, 11 Jan 2010 08:15:16 -0600 > > > > >I'm not sure that I agree that wireless has higher uptime than fiber. > > > > > > > > >----- > > >Mike Hammett > > >Intelligent Computing Solutions > > >http://www.ics-il.com > > > > > > > > > > > >-------------------------------------------------- > > >From: "Tom DeReggi" <wirelessn...@rapiddsl.net> > > >Sent: Monday, January 11, 2010 7:40 AM > > >To: "WISPA General List" <wireless@wispa.org> > > >Subject: Re: [WISPA] Why the telco's will never be true competitors to > us > > > > > >> Agreed, Brett. > > >> > > >> I see people use business Cable all the time, UNTIL they have an > outage, > > >> and then they loose all their customers feeding off it after that. > > >> If there is one Thing the Cable Cos understand it is "you didn't buy a > > >> service with an SLA because we dont offer one, so we can care less if > > you > > >> are down for a week, read the small print.". > > >> And what can you tell your subs once it occurred? "Oh I used a low > cost > > >> Cable service, uh oh yeah why did I say we had better service than the > > >> Cable cos?" > > >> > > >> Plus, Wireless is more reliable from an uptime perspective, than any > > other > > >> technology (even Fiber), so why would a WISP want to use anything > other > > >> than Wireless for connectivity to a tower? > > >> > > >> Well, it is true that some Business CAble services are less expensive > > than > > >> a single antenna roof right fee. But I used that arguement to > negotiate > > >> lower roof right fees. > > >> > > >> Tom DeReggi > > >> RapidDSL & Wireless, Inc > > >> IntAirNet- Fixed Wireless Broadband > > >> > > >> > > >> ----- Original Message ----- > > >> From: Bret Clark > > >> To: WISPA General List > > >> Sent: Sunday, January 10, 2010 5:49 PM > > >> Subject: Re: [WISPA] Why the telco's will never be true competitors > to > > us > > >> > > >> > > >> Blah...I wouldn't rely on any telco or cable company to serve our > > towers. > > >> We are completely wireless between towers, even our upstream Internet > > >> links are wireless running to local Internet exchange points. That way > > if > > >> there is a problem we are responsible for it and we can fix it without > > >> getting the run around from a telco. > > >> > > >> I was in the CLEC business for over 10 years and if there is one > thing > > >> telco's do better than anyone else is finger point! It was never their > > >> problem until you provided beyond a shadow of a doubt it was their > > problem > > >> and 90% of the time is was their problem to begin with! > > >> > > >> Bret > > >> > > >> Tom Sharples wrote: > > >> I found out about so-called business DSL a few years ago. We had it > here > > >> (Qwest), and every three to four weeks it would go belly-up. The "fix" > > was > > >> that, after a day or two of dead air, Qwest would send out a tech to > > >> power-cycle the ancient and creaky Nortel neighborhood dslam. This > went > > on > > >> for a few months, until I switched to Comcast business-class cable. > That > > >> has > > >> proven to be extremely reliable, and I haven't looked back since. > > >> > > >> Tom S. > > >> > > >> > > >> ----- Original Message ----- > > >> From: "Marlon K. Schafer" <o...@odessaoffice.com> > > >> To: "WISPA General List" <wireless@wispa.org> > > >> Sent: Sunday, January 10, 2010 1:41 PM > > >> Subject: [WISPA] Why the telco's will never be true competitors to us > > >> > > >> > > >> I have a tower down. It's fed by a *business* grade DSL link. > > >> > > >> Can't get to the main router at that local. > > >> > > >> So I log onto the Century Tel (century link nowadays) web site go find > a > > >> phone number for tech support. > > >> > > >> IF there is a phone number on their Microsoft Bing cloan of a web > site, > > I > > >> couldn't find it. So, I decided to try the online chat thingy. > > >> > > >> Up pops a page with a spot for a the username, phone number and zip > > code. > > >> Naturally, I put the right things in the boxes. Only to get an error. > > So > > >> I > > >> tried again, and again. Finally I actually READ what the smallish > print > > >> said you can ONLY put in ONE of the fields, not all of them. Hate to > > >> allow > > >> any answer to work rather than make people only fill in one field > where > > >> they > > >> usually have to fill in all of them. My fault for not reading the > fine > > >> print, but then again, I shouldn't have to.... > > >> > > >> Next, I finally get a tech on the screen. Well, kinda, the web site > > >> doesn't > > >> have anything but an error at the top. But the chat part eventually > > came > > >> up > > >> and a tech was on the line. We quickly established that the tech > > support > > >> guy wasn't able to see if there was a dsl connection or not. ug > > >> > > >> So, he gave me a phone number for tech support. > > >> > > >> I called that number only to sit on hold for a while (not toooo bad > > >> though) > > >> and then find out that that wasn't the right number for a business > > >> account. > > >> > > >> Called the next number. Sat on hold a bit longer this time, but still > > >> only > > >> a few minutes. We quickly got through all of the who are you type > > stuff. > > >> Then the gal on the support end asked me to tell her what lights were > on > > >> on > > >> the modem. "Um, I'm an hour and a half form there." "Well, sir, I'm > > >> unable > > >> help you unless someone is on at the site." > > >> > > >> Sigh. The home owner at this site is a snow bird and won't be home > for > > >> months yet. > > >> > > >> The tech support people aren't able to tell if there is a connection > or > > >> not. > > >> It's not like this is a little, rinky dink company like mine. This is > a > > >> HUGE telco! Ug. > > >> > > >> They won't even try to fix a business account that I pay $1200.00 per > > year > > >> for. Probably even more than that. Amazing. > > >> > > >> Have a great day, I know I will. > > >> marlon > > >> > > >> > > >> > > >> > > > -------------------------------------------------------------------------------- > > >> WISPA Wants You! 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