Thats pretty similar to our "NO EXCUSES" policy I implemented a few weeks back, no excuses for anyone..
IT started with my installers giving me excuses on why jobs weren't getting done, then followed with why customers aren't paying, then continued with the "you have unreliable service" lines.. Bottom line as I told my crew. "Were in this to provide a service and make money doing it., I want no excuses on why the customers not installed just get it done, I want no excuses why it doesn't work, if you can't get it to work pull it down, tell the customer your sorry and move on. If they don't pay, pull it down and install their neighbor.." Since then my stress level is WAY down.. I'm enjoying my job again.. a little.. hehe.. Ryan On Thu, Apr 22, 2010 at 8:18 PM, Nick Olsen <n...@brevardwireless.com>wrote: > Bending backward, Or in any direction only leads to bad things... > > Nick Olsen > Network Engineer / Customer Support > (321) 205-1100 x106 > > ---------------------------------------- > > From: "Robert West" <robert.w...@just-micro.com> > Sent: Thursday, April 22, 2010 9:55 PM > To: "WISPA General List" <wireless@wispa.org> > Subject: Re: [WISPA] Today I fied a customer and I liked it! WAS An Old > Woman > > Ah........... But it got better today. > > This customer was the ONLY one on a very NEW AP. Teenage grandson begged > and begged to be installed. I never install a paying customer until I test > > and test and tweak with a volunteer and it's perfect and near bullet proof. > > But "Josh" begs and I bend the rules. Told my cousin, who was my > volunteer, > I'd be back after I get this kid all fixed up. So I go to boys house. > Lives with grandparents. The place is like a postcard. Very unbelievably > > anal. Calculations put me 20 feet up for bottom of Fresnel. Grandpa says > > "Nope", can't put it on the house. (2 story, tall place) No antenna > tower....... Well too bad then. But "Josh", 15, makes the sad story to me > > so I bend again and spring for a 4 foot hole, 6 bags of cement, 40 foot > mast, ect.......... Way out back behind the shed. Tell them all it will > take probably a week to get it all set to be perfect. Well here it is, > been > a week. Of course, grandma yells at me last night, has a big attitude. > Today, boy calls, "Internet not working" Attitude again. (I'm monitoring > all day, problem is obviously is with his PC) I remind him that old man > said no house mount (has a very nice big chimney to clam on to) and I was > > monitoring the signal all day today, and I was. Has a -74 ALL DAY! He's 7 > > miles out with trees........ But still very good signal. So teen boy, > "Josh" tells me "Grandpa said that if you don't come out right now to fix > it > you need to come tomorrow and take everything out including "the pole" > because it's UNRELIABLE" > > Oppps! Said the wrong thing. I closed the store, went home and picked up > > my saws all, drove out....... Pulled out the big cable cutters........ > Josh boy comes over on his ATV........ "What ya think is wrong?" I > say....... "I'm sorry, grandpa says we're unreliable so I'm just gonna > help > you all out and take it all down. > > Deer eyes in the headlights. > > Bluff called. > > Cut the cable, took down top section. Grandpa comes out. "Sorry we > weren't > reliable sir, I told you it would take about a week but I don't want to > cause you anymore pain........." > > "Uh, uh, uh......." He says. > > Sawsall. Last section. "Josh, can you go get me the power injector and > power supply?" Okay....... > > In and out. > > YOU'RE FIRED! > > I'm working on a clause in our terms of service concerning "Unreasonable > Customers". From now on, I reserve the right to fire unreasonable > customers. > > The truth is, I really don't give a damn if I provide quality internet at a > > more than reasonable price to people who are jerks to us. Life is too > short. I'm a nice guy, (Too nice, so says Gene Kelly... YO, GENE!) I'm > done with unreasonable, pushy people. They need to sign a "I Won't Be A > Jerk" agreement. And yes, I'm making one. > > Enjoy. > > Bob- > > ----- Original Message ----- > From: "RickG" <rgunder...@gmail.com> > To: "WISPA General List" <wireless@wispa.org> > Sent: Thursday, April 22, 2010 1:44 PM > Subject: Re: [WISPA] An Old Woman > > That as good as the old man who asked my installer if he was spending > the night since its so late! > > On Thu, Apr 22, 2010 at 12:46 AM, Robert West > <robert.w...@just-micro.com> wrote: > > An old woman yelled at me tonight. > > > > "It's Ten O'clock, it's time to come down!" > > > > I work 24 hours a day. Old woman pissed me of. > > > > Had to share. > > > > Almost took my anenna home with m. > > > > > > > > > > ---------------------------------------------------------------------------- > ---- > > WISPA Wants You! 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