I have 10 in the $650-700 range. Business voip is the key. It's been an easy sell.
Sent from my iPhone On May 10, 2010, at 10:56 AM, "Marlon K. Schafer" <o...@odessaoffice.com> wrote: > I'm pushing 700 subs nowadays. > marlon > > ----- Original Message ----- > From: "Jeremie Chism" <jchi...@gmail.com> > To: "WISPA General List" <wireless@wispa.org> > Sent: Wednesday, May 05, 2010 7:59 AM > Subject: Re: [WISPA] Overage thresholds and penalties > > >> You probably have lots of residential customers that make it worth >> while. >> >> Sent from my iPhone >> >> On May 5, 2010, at 9:56 AM, "Marlon K. Schafer" >> <o...@odessaoffice.com> >> wrote: >> >>> Oh man. That would be sooooooo cool! >>> >>> I think I have 1 or 2 customers over that amount Jeremie. My >>> average bill >>> is around $37.50. >>> >>> marlon >>> >>> ----- Original Message ----- >>> From: "Jeremie Chism" <jchi...@gmail.com> >>> To: "WISPA General List" <wireless@wispa.org> >>> Sent: Friday, April 30, 2010 11:41 AM >>> Subject: Re: [WISPA] Overage thresholds and penalties >>> >>> >>>> My typical customer has Internet and 4 phone lines. Low end revenue >>>> per customer runs 240 per month. I try to sell our service as a >>>> better >>>> alternative to cable or dsl. >>>> >>>> Sent from my iPhone >>>> >>>> On Apr 30, 2010, at 11:48 AM, "Marlon K. Schafer" >>>> <o...@odessaoffice.com> wrote: >>>> >>>>> You forgot some things in your number crunching Matt. >>>>> >>>>> Insurance. >>>>> >>>>> Electricity. >>>>> >>>>> Labor. >>>>> >>>>> Head end hardware. >>>>> >>>>> etc. etc. etc. >>>>> >>>>> You have to run the calcs on how much you can give your customer >>>>> based on >>>>> the ENTIRE cost per customer. Not just the cost per gig. >>>>> >>>>> Out here each customer costs us about $10 in office overhead, >>>>> $10 in >>>>> infrastructure and $10 in upstream/server costs. I keep about $5 >>>>> per sub, >>>>> maybe a bit more these days, we've about doubled since I ran those >>>>> numbers. >>>>> >>>>> So you can REALLY only "afford" to give the customer $5 to $10 >>>>> more >>>>> than the >>>>> average user or else you are actually loosing money, overall, on >>>>> the >>>>> sub. >>>>> >>>>> That make sense? >>>>> marlon >>>>> >>>>> ----- Original Message ----- >>>>> From: "Mark Nash - Lists" <markl...@uwol.net> >>>>> To: "WISPA General List" <wireless@wispa.org> >>>>> Sent: Friday, April 30, 2010 9:24 AM >>>>> Subject: Re: [WISPA] Overage thresholds and penalties >>>>> >>>>> >>>>>> We use Powercode to shape bandwidth and to track bandwidth usage, >>>>>> and when >>>>>> the customer goes over the limit, they are throttled down very >>>>>> hard, like >>>>>> 64k. Powercode has a Customer Portal feature that lets them >>>>>> login >>>>>> and >>>>>> check >>>>>> their usage any time they want. Also, they can set up daily >>>>>> emails >>>>>> from >>>>>> their Portal so that they can get an email each day about their >>>>>> monthly >>>>>> usage. We have about 20 customers that do this. >>>>>> >>>>>> Took us a while to get the Powercode system to work, and it's >>>>>> still >>>>>> not >>>>>> 100%, but I would say that putting in these usage thresholds and >>>>>> tracking >>>>>> has helped us identify who our heavy users are and to deal with >>>>>> them >>>>>> appropriately. Doing this has generated about $500/mo in >>>>>> additional >>>>>> revenue >>>>>> as customers move up to higher speed packages with higher monthly >>>>>> limits. >>>>>> >>>>>> Business clients, at this time, are handled differently. We >>>>>> don't >>>>>> currently >>>>>> have bandwidth limits on them. May in the future. Generally, >>>>>> though... >>>>>> abusers are home users. >>>>>> >>>>>> Keep in mind that our niche is rural, not competing "in town" >>>>>> very >>>>>> much. >>>>>> We >>>>>> have higher bandwidth packages with higher usage thresholds. >>>>>> >>>>>> I asked for a refresher about how we determined what our >>>>>> thresholds >>>>>> should >>>>>> be from our network engineer this morning. This is his >>>>>> response. In >>>>>> looking at it, figure that we are actually paying $45 per >>>>>> megabit, >>>>>> not >>>>>> $200. >>>>>> The $200 per megabit figure comes in with the cost of doing >>>>>> business >>>>>> (personnel, backhauls, maintenance, etc, and is an estimate of >>>>>> actual cost >>>>>> on what it takes to DELIVER bandwidth to a customer, not just PAY >>>>>> for >>>>>> bandwidth ourselves). >>>>>> >>>>>> Justin's response: >>>>>> ************** >>>>>> If you remember, the way I did it was this. I asked you to come >>>>>> up >>>>>> with >>>>>> a raw figure, in dollars/month, that our bandwidth costs us - >>>>>> i.e. >>>>>> the >>>>>> price point at which you could sell bandwidth wholesale and >>>>>> guarantee >>>>>> that we would still make a profit, even if it was fully saturated >>>>>> 24 >>>>>> hours a day (excluding factors such as backhaul saturation). You >>>>>> gave me >>>>>> a figure of about $200 per megabit. >>>>>> >>>>>> I fully doubled that to $400 per megabit, and started from >>>>>> there. I >>>>>> took >>>>>> the amount of maximum theoretical bandwidth a 1.5Mb customer >>>>>> could >>>>>> consume in a given month, if they were somehow able to use it for >>>>>> 24 >>>>>> hours straight. I did the same for our base rate of 1Mbp/s @ >>>>>> $400. I >>>>>> then compared the "difference" in value, and chose a MB figure >>>>>> that >>>>>> was >>>>>> at about 50% of what our actual "cost" would be as the maximum >>>>>> amount of >>>>>> bandwidth allowed. >>>>>> >>>>>> Example. A "$400/m" 1Mbps customer "resold" could theoretically >>>>>> consume >>>>>> 10.8GB/day or about 330GB/month >>>>>> A $49/m 1.5Mbps customer could theoretically consume 16.2GB/day >>>>>> or >>>>>> 494GB/month >>>>>> >>>>>> I then determined what the equivalent maximum amount of bandwidth >>>>>> we >>>>>> would be reselling a normal customer to if they were paying only >>>>>> $49 per >>>>>> month, which is a lot easier - you just take our profit figure of >>>>>> $400/m >>>>>> and divide it by $49 to get roughly 4, so 1/4th of 1.5Mbps >>>>>> which is >>>>>> just >>>>>> about 384kbps. Then I determined what is the maximum amount of >>>>>> bandwidth >>>>>> a 384kbps customer could consume. You get about 1.44Gb per >>>>>> day, or >>>>>> about 44GB/month. >>>>>> >>>>>> I knocked off a further 10% to give us a nice round ceiling, >>>>>> producing a >>>>>> final figure of 40GB/month for a 1.5Mbps customer as the maximum >>>>>> bandwidth they could be allowed to consume before they started >>>>>> hitting >>>>>> the falling point of the curve for bandwidth cost. Because I >>>>>> initially >>>>>> doubled our $200 cost to say that bandwidth, per megabit, costs >>>>>> us >>>>>> $400/m, we're comfortably padded. >>>>>> ************** >>>>>> >>>>>> ----- Original Message ----- >>>>>> From: "Paul Gerstenberger" <pa...@hrec.coop> >>>>>> To: "WISPA General List" <wireless@wispa.org> >>>>>> Sent: Friday, April 30, 2010 8:06 AM >>>>>> Subject: [WISPA] Overage thresholds and penalties >>>>>> >>>>>> >>>>>>> We have about 15% of our existing subscribers running PPPoE >>>>>>> through >>>>>>> Mikrotik now, using the User Manager package. I'm astounded by >>>>>>> the >>>>>>> usage >>>>>>> I'm seeing from some accounts. We do cite "acceptable use" in >>>>>>> our >>>>>>> terms >>>>>>> of >>>>>>> service, but we've rarely enforced it. I'm curious what approach >>>>>>> other >>>>>>> WISPs take: how you determine your own acceptable use thresholds >>>>>>> and what >>>>>>> penalties or deterrents are used. >>>>>>> >>>>>>> -Paul >>>>>>> >>>>>>> >>>>>>> --- >>>>>>> --- >>>>>>> --- >>>>>>> --- >>>>>>> --- >>>>>>> --- >>>>>>> -------------------------------------------------------------- >>>>>>> WISPA Wants You! Join today! >>>>>>> http://signup.wispa.org/ >>>>>>> --- >>>>>>> --- >>>>>>> --- >>>>>>> --- >>>>>>> --- >>>>>>> --- >>>>>>> -------------------------------------------------------------- >>>>>>> >>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>> >>>>>>> Subscribe/Unsubscribe: >>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>> >>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> --- >>>>>> --- >>>>>> --- >>>>>> --- >>>>>> --- >>>>>> ----------------------------------------------------------------- >>>>>> WISPA Wants You! Join today! >>>>>> http://signup.wispa.org/ >>>>>> --- >>>>>> --- >>>>>> --- >>>>>> --- >>>>>> --- >>>>>> ----------------------------------------------------------------- >>>>>> >>>>>> WISPA Wireless List: wireless@wispa.org >>>>>> >>>>>> Subscribe/Unsubscribe: >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>> >>>>> >>>>> >>>>> --- >>>>> --- >>>>> --- >>>>> --- >>>>> --- >>>>> ----------------------------------------------------------------- >>>>> WISPA Wants You! Join today! >>>>> http://signup.wispa.org/ >>>>> --- >>>>> --- >>>>> --- >>>>> --- >>>>> --- >>>>> ----------------------------------------------------------------- >>>>> >>>>> WISPA Wireless List: wireless@wispa.org >>>>> >>>>> Subscribe/Unsubscribe: >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>>> >>>> --- >>>> --- >>>> --- >>>> --- >>>> --- >>>> ----------------------------------------------------------------- >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> --- >>>> --- >>>> --- >>>> --- >>>> --- >>>> ----------------------------------------------------------------- >>>> >>>> WISPA Wireless List: wireless@wispa.org >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> >>> --- >>> --- >>> --- >>> --- >>> -------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> --- >>> --- >>> --- >>> --- >>> -------------------------------------------------------------------- >>> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> --- >> --- >> --- >> --- >> -------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> --- >> --- >> --- >> --- >> -------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > --- > --- > --- > --- > -------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > --- > --- > --- > --- > -------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
