Jitter and packet loss are your problem. Ping time is fine. You might want to determine where the packet loss is. Is it the local wireless or your wireless. The jitter concerns me more than the packet loss.
Sent from my iPhone On Aug 19, 2010, at 2:57 PM, Martha Huizenga <mar...@dcaccess.net> wrote: > Ok, so the pingtest's he did today are: > > ping 36 jitter 50 packet loss 1% > then > ping 12 jitter 2 - packet loss 2% > > These were done 1 minute or so apart. > > There were some other suggestions about putting the ATA in front of the > router. Unfortunately since he has two Vonage systems this is only possible > for one of these systems. He has two because one is home and the other is > business, so it's not possible to get one that has 3 lines since he doesn't > want to mix business with personal expenses. I doubt one box can be split > into two accounts. > > I haven't tried the port or protocol changes yet. Working on that next. > > Thanks > > > Martha Huizenga > DC Access, LLC > 202-546-5898 > Friendly, Local, Affordable, Internet! > Connecting the Capitol Hill Community > Join us on Facebook or follow us on Twitter > > > On 8/19/2010 1:15 PM, Jeremie Chism wrote: >> >> Check pingtest.net and see what the latency and jitter numbers. Also he was >> right g729 will help if you are on g711. If you have high ping times >> it will introduce a delay in the voice transmission. If the jitter is high >> it could cause problems with reassembly on the other end causing the call to >> drop out. Since you are connecting through a wireless router I have seen >> other devices have similar problems due to poor signal strength (ex linksys >> wireless ip phone. ). Is it possible to plug the phone up at the front >> router and see if they have the same problem. Also what does the local >> traffic look like. Some qos might help that. >> >> Sent from my iPhone >> >> On Aug 19, 2010, at 12:09 PM, Martha Huizenga <mar...@dcaccess.net> wrote: >> >>> Voice quality. It breaks up. I will have to ask if they can hear me >>> alright. I had trouble with understanding them. >>> >>> Update: they have two vonage boxes (two phone lines). Neither are off the >>> main router. all the routers (three) are hard wired together. >>> >>> Martha >>> Martha Huizenga >>> DC Access, LLC >>> 202-546-5898 >>> Friendly, Local, Affordable, Internet! >>> Connecting the Capitol Hill Community >>> Join us on Facebook or follow us on Twitter >>> >>> >>> On 8/19/2010 11:24 AM, Jeremie Chism wrote: >>>> >>>> What problems are they having. Is it voice quality, incoming voice, >>>> outgoing voice, no dial tone. >>>> >>>> Sent from my iPhone >>>> >>>> On Aug 19, 2010, at 10:13 AM, Martha Huizenga <mar...@dcaccess.net> wrote: >>>> >>>>> hi all, >>>>> >>>>> We have a client that has Vonage and is having problems. >>>>> When his office was somewhere else we gave him a separate router for the >>>>> vonage box and one for Internet. At his new office, in his home carriage >>>>> house the set up is as follows: >>>>> >>>>> Antenna on the roof comes into the house to a router. Then that router is >>>>> connected to another repeater in the carriage house that is connected to >>>>> the Vonage box. >>>>> >>>>> I am thinking this is too many hops for Vonage? But hoping someone else >>>>> has a better understanding of this. >>>>> >>>>> Thanks >>>>> >>>>> Martha >>>>> -- >>>>> Martha Huizenga >>>>> DC Access, LLC >>>>> 202-546-5898 >>>>> Friendly, Local, Affordable, Internet! >>>>> Connecting the Capitol Hill Community >>>>> Join us on Facebook or follow us on Twitter >>>>> >>>> >>>>> >>>>> >>>>> -------------------------------------------------------------------------------- >>>>> WISPA Wants You! Join today! >>>>> http://signup.wispa.org/ >>>>> -------------------------------------------------------------------------------- >>>>> >>>>> WISPA Wireless List: wireless@wispa.org >>>>> >>>>> Subscribe/Unsubscribe: >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>>> >>>> >>>> -------------------------------------------------------------------------------- >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> -------------------------------------------------------------------------------- >>>> >>>> WISPA Wireless List: wireless@wispa.org >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >> > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/
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