Been following this thread ... seems like you guys assume that ALL
your customers, and ALL users of internet are total idiots with
crappy equipment. Surely there are some who have decent equipment and
know what they are doing. :-)
Al
------ At 12:53 PM 4/27/2012 -0400, Andy Trimmell wrote: -------
Content-Class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01CD2496.54597EFE"
You really think customers listen? I had a lady blame us for
lightning hitting her TV. People are going to blame you regardless
of how much money you lose on them. We also keep routers separate of
our responsibility. We do require our customers to have one at the
time of the installation and we set it up for them. We explain that
our responsibility starts at the little white/black box (injector)
includes the cable and the unit on the roof. Anything else is their problem.
We have a nifty screen that pops up when their router is on DHCP
letting them know that they're "internet is working great! But oops!
Your router has lost its configuration" "here's the instructions in
this pdf or you can call us for a $30 router setup." "you're also
welcome to bring in the router for us to configure free of charge."
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
On Behalf Of Darin Steffl
Sent: Thursday, April 26, 2012 9:43 PM
To: WISPA General List
Subject: Re: [WISPA] Customer Routers
They should have no reason to do that and if they do, they're only
causing problems for themselves with double or triple NAT. I make it
clear when I install that the router I give them is the only router
they can use and I will fix/replace it free of charge if THEY don't
break it. If they cause an issue with my equipment or by adding
another router and they expect me to fix it, there will be a charge.
If they follow my instructions, they will be taken care of.
On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson
<<mailto:li...@mtin.net>li...@mtin.net> wrote:
How do you handle the customers who then put a link sys behind your
provided router?
From: Darin Steffl <<mailto:dcsho...@gmail.com>dcsho...@gmail.com>
Reply-To: WISPA General List <<mailto:wireless@wispa.org>wireless@wispa.org>
Date: Thursday, April 26, 2012 6:38 PM
To: WISPA General List <<mailto:wireless@wispa.org>wireless@wispa.org>
Subject: Re: [WISPA] Customer Routers
I understand not wanting to touch the router but I want to control
everything up until I hand off to the customer's equipment which
means I provide the router. I hear from too many people that blame
their ISP like Charter or the phone company for bad internet when
much of the time it is their own wireless router. That same bad
mouthing will happen for my company if the customer continues to use
crappy routers so I thought I would provide one to them, configure
it, lock it, and replace it if it ever fails. That way, I am
handing out something reliable that works and if they need help, I'm
there to fix it for them. In my opinion, that should cut down on
tech support calls if the router is stable.
I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N
On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman
<<mailto:j...@imaginenetworksllc.com>j...@imaginenetworksllc.com> wrote:
I would avoid the 751 for now based on my hell of an
experience. That's just me.
Josh Luthman
Office: <tel:937-552-2340>937-552-2340
Direct: <tel:937-552-2343>937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Apr 26, 2012 6:27 PM, "Justin Wilson"
<<mailto:li...@mtin.net>li...@mtin.net> wrote:
My Take on routers.
Off the shelf routers are the #1 trouble issue on the Zig
network. Anything from gaming issues, to speed issues, to
reliability issues. They account for roughly 92% of all calls. The
first thing we have the customer do after reboots of everything is
bypass the router. Most of the time this shows the customer it's
their router, or something behind it.
In our past life we started out selling routers. We looked for the
cheapest ones we could find, which at the time were dlink. What we
found was customers then considered that our equipment. "Well the
router you sold me went out." was something we heard a lot. Or "I
reset the router now you have to come out and configure it"
What we are doing this time around is we have only one officially
approved router. The Mikrotik 751. We have a local computer shop
which stocks them and sets them up. What he does as far as support
is between him and the customer. I am pretty sure he tells them he
is just a retailer for the product and if they want his help he will
gladly charge them his hourly rate. All about expectations up front.
By doing all of this we are not in the router business, but the
customer gets a solid product and cuts down on our calls. In turn we
have a happier customer base. And if need be, we can actually login
to their router and do torch, etc.
Justin
From: Darin Steffl <<mailto:dcsho...@gmail.com>dcsho...@gmail.com>
Reply-To: WISPA General List <<mailto:wireless@wispa.org>wireless@wispa.org>
Date: Thursday, April 26, 2012 2:31 PM
To: <<mailto:wireless@wispa.org>wireless@wispa.org>
Subject: [WISPA] Customer Routers
Hey guys,
What are some of you providing for customer wireless routers if you
include them in the install as I do? I currently have a batch of 10
Ubiquiti Air Routers and the first two I pulled out are giving me
some problems. Could be a bad batch.
I am also looking at TP-Link as they are about $30 on Amazon with
external antennas and pretty good reviews.
TP-Link TL-WR841N
What are you guys using?
--
Darin Steffl
_______________________________________________ Wireless mailing
list Wireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless
_______________________________________________
Wireless mailing list
<mailto:Wireless@wispa.org>Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
_______________________________________________
Wireless mailing list
<mailto:Wireless@wispa.org>Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
--
Darin Steffl
_______________________________________________ Wireless mailing
list <mailto:Wireless@wispa.org>Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
--
Darin Steffl
_______________________________________________
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
-------------- END QUOTE ---------------------
_______________________________________________
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless
