Be helpful to know how to get customers back if stuck in contract. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Feb 23, 2014 10:56 PM, "Chuck Hogg" <ch...@shelbybb.com> wrote:
> Not my problem lol. > > Regards, > Chuck > > > On Sun, Feb 23, 2014 at 9:09 PM, Josh Luthman <j...@imaginenetworksllc.com > > wrote: > >> How do they get out of the contact? ETF? >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> On Feb 23, 2014 8:57 PM, "Chuck Hogg" <ch...@shelbybb.com> wrote: >> >>> FYI, we tell them we'd like to leave our equipment for 30-45 days so >>> that they can get a taste of their Verizon bill. Typically we get the >>> call, My bill was $120+ this month, can I get your service turned back on? >>> >>> Regards, >>> Chuck >>> >>> >>> On Sun, Feb 23, 2014 at 8:45 PM, Josh Luthman < >>> j...@imaginenetworksllc.com> wrote: >>> >>>> Just because it's available to them doesn't mean they're aware of it. >>>> I'm almost certain people don't check before switching to 4G. They see >>>> it's 50 mbps and faster than your WISP's 5 or 10 mbps and then get stuck in >>>> a contract for 2 years. I put it on the bill so they see it every time >>>> they click on their invoice. >>>> >>>> I should mention most customers are automatically billed, so while they >>>> do get their bill via email, they may choose to simply ignore it. >>>> >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> >>>> On Sun, Feb 23, 2014 at 8:42 PM, heith petersen <wi...@mncomm.com>wrote: >>>> >>>>> Are others doing this on their billing as well? I don't think I am >>>>> going to have a big issue with Verizon. Fortunately our new billing >>>>> system, >>>>> I think, will show their usage, even though we do not offer capped >>>>> services. They can always look at their portal, but a lot of people still >>>>> are insistent on calling the office to say "charge my card" as opposed to >>>>> going online and hitting "pay now". I guess you have to hit them in the >>>>> face with it some time. >>>>> >>>>> *From:* Josh Luthman <j...@imaginenetworksllc.com> >>>>> *Sent:* Sunday, February 23, 2014 7:13 PM >>>>> *To:* WISPA General List <wireless@wispa.org> >>>>> *Subject:* Re: [WISPA] Fw: FW: >>>>> >>>>> Oh that's the first time you've seen it? Ya, kinda odd looking for >>>>> sure. It's one of the reasons I started including customers' bandwidth >>>>> usage on the bill. They see they've done 20 or 30 gigs (at least) and >>>>> then >>>>> when they see HomeFusion is 5-10 gigs plus a kidney to get all the way up >>>>> to 20, they don't bother (this is speculation on my part). >>>>> >>>>> My guess is that they've got several higher gain sectors instead of >>>>> one omni. Also I think the reason it is coax is to get power and figure >>>>> out which one of the sectors gets the best signal. >>>>> >>>>> >>>>> Josh Luthman >>>>> Office: 937-552-2340 >>>>> Direct: 937-552-2343 >>>>> 1100 Wayne St >>>>> Suite 1337 >>>>> Troy, OH 45373 >>>>> >>>>> >>>>> On Sun, Feb 23, 2014 at 8:09 PM, heith petersen <wi...@mncomm.com>wrote: >>>>> >>>>>> Looks like a friggin dryer vent to me. I have not seen this >>>>>> before, that's my confusion. Its alien to me. Usually I have smarter >>>>>> customers that ask me how much data they are doing. Other dump me, then >>>>>> get >>>>>> an outrageous bill from Verizon when they watched 15 movies on the >>>>>> Netflix >>>>>> and realize I am not that bad. We recently installed a 450 pointed right >>>>>> at >>>>>> this neighborhood and are running tests with a banker customer. Looking >>>>>> real good, and I am ready to pump out more speed to these customers >>>>>> >>>>>> *From:* Josh Luthman <j...@imaginenetworksllc.com> >>>>>> *Sent:* Sunday, February 23, 2014 6:46 PM >>>>>> *To:* WISPA General List <wireless@wispa.org> >>>>>> *Subject:* Re: [WISPA] Fw: FW: >>>>>> >>>>>> Looks like a 4G cantenna to me. What's the confusion? >>>>>> >>>>>> >>>>>> Josh Luthman >>>>>> Office: 937-552-2340 >>>>>> Direct: 937-552-2343 >>>>>> 1100 Wayne St >>>>>> Suite 1337 >>>>>> Troy, OH 45373 >>>>>> >>>>>> >>>>>> On Sun, Feb 23, 2014 at 7:43 PM, heith petersen <wi...@mncomm.com>wrote: >>>>>> >>>>>>> I had a customer cancel our service a few weeks ago in a town an >>>>>>> hour away from me. My billing lady got the impression that she was >>>>>>> going to >>>>>>> use her 4G service. She lives out of town a mile where we are the only >>>>>>> WISP >>>>>>> or service around, aside from satellite or cell service. Our equipment >>>>>>> was >>>>>>> laying by her house as she was away for the day when we were there, but >>>>>>> stated that the new equipment was mounted in our old spot. So my tech >>>>>>> took >>>>>>> this picture and it said Cantenna on the bottom of it. Its not like the >>>>>>> Cantenna I have seen in the past. I am real positive that I do not have >>>>>>> another WISP in the area. Do some WISPS use these devices? The closest >>>>>>> business is a John Deere dealership, and I am fairly certain their IT >>>>>>> would >>>>>>> not allow external usage of their network, and all of the houses in the >>>>>>> area use our service. Anyways just curious if any one had any ideas of >>>>>>> what >>>>>>> they could be using this for. I have had other customers cheat WiFi from >>>>>>> their neighbors with different Cantennas, but I would use a UBNT device >>>>>>> to >>>>>>> re-distribute the service, if that's whats going on >>>>>>> >>>>>>> thanks >>>>>>> heith >>>>>>> >>>>>>> *From:* 6052801...@mms.att.net >>>>>>> *Sent:* Sunday, February 23, 2014 6:32 PM >>>>>>> *To:* he...@mncomm.com >>>>>>> *Subject:* FW: >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Wireless mailing list >>>>>>> Wireless@wispa.org >>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>> >>>>>>> >>>>>> ------------------------------ >>>>>> _______________________________________________ >>>>>> Wireless mailing list >>>>>> Wireless@wispa.org >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> _______________________________________________ >>>>>> Wireless mailing list >>>>>> Wireless@wispa.org >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> >>>>> >>>>> ------------------------------ >>>>> _______________________________________________ >>>>> Wireless mailing list >>>>> Wireless@wispa.org >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> >>>>> _______________________________________________ >>>>> Wireless mailing list >>>>> Wireless@wispa.org >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> >>>> >>>> _______________________________________________ >>>> Wireless mailing list >>>> Wireless@wispa.org >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> >>> >>> _______________________________________________ >>> Wireless mailing list >>> Wireless@wispa.org >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >> _______________________________________________ >> Wireless mailing list >> Wireless@wispa.org >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > >
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