So, we finally got our former local tech set up at his office at his new home 3
hours away. He has tunnel access into our net, access to billing and his VoIP
phone tied to our switch to make and receive calls on our local lines, just
like he did when he sat 10 feet from me. So next is to fine tune things.
We dumped him as a regular employee and moved to contract labor with no
benefits, basically bumped him to a level where his pay per hour covered what
he received via benefits, like insurance and vacation. Makes it easier for the
accountant as she just cuts a check and doesn’t have to deduct taxes, however
it now becomes his responsibility to claim wages and pay the taxes.
What we are working on now is management. My boss wants him to log everything
he does and pay from there, but to me that seems to be a lot of work. We have a
web based time clock, but I already have issues with techs forgetting to clock
in or clock out, I cant imagine it would be better having a guy clock out after
every single support call. Our phone system can log time on the phone and where
the calls went to, but of course a guy can be busy updating firmware and
re-configuring equipment without being on the phone.
The guy really only wants to clock 4 hours a day, but I need him available off
an on during the day. He is unique and he could sit at home all day. I would
almost just pay him 4 hours flat a day to sit and have him there and available,
but the bosses want to pay him for only what he works, which I think puts more
load on us deciphering logs to see what he actually worked.
Anyways kind of a first for us, and maybe a last. Just wondering what others,
if any, have done. I don’t want to lose the guy because he takes care of a lot
of stuff when I am gone and I don’t have to train him.
thanks
heith
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