You have 5 field techs and 4 office people with 1500 subs? Profit must be slim
On Thu, Jul 31, 2014 at 9:26 PM, Josh Reynolds <[email protected]> wrote: > Two people answering 4 phone lines? :) We may end up having to hire > another office person just to deal with commercial sales as things stand. I > get pretty tied up with ERate/USDA/etc stuff, Aaron is busy with financing, > long term market strategies in new areas, etc. This is with 5 people out in > the field at any given time. > > Josh Reynolds, CIO > SPITwSPOTS > www.spitwspots.com > On 07/31/2014 07:23 PM, Adair Winter wrote: > > We are half your size and two of us do everything you state, thanks to > powercode. We use quick books for payroll and odd invoicing/accounting > stuff. > On Jul 31, 2014 7:36 PM, "Josh Reynolds" <[email protected]> wrote: > >> The in house billing / accounting people - we have several, most are >> multi-role. >> >> One is our office manager, and deals primarily with billing issues, new >> account sales, equipment purchasing, etc. He is also our main office-based >> POC for tech support. >> >> Then we have a bookkeeper, she deals with things on the "interior" >> business side... employee pay stuff, shareholder/board functions, stock >> certificate crap, meeting minutes, etc. >> >> We have another part-timer who also helps with sales / collections / etc, >> answering phones, (we have 4 lines plus tech support phone that rotates >> between the salaried employees) [we do have a collections company people >> get sent to after 90 days, we cut people off at 60 days] >> >> People that want to review their payment histories, in our experience, >> normally want an explanation of their billing cycle, etc... they come in >> when they want that. One time payments are done online, but some people >> keep an account with us and call to process (we don't keep their card info). >> >> Paypal does all of our unifi hotspot stuff, and auto-drops right into >> QuickBooks. >> >> We're around 1500 subs, and incorporated. >> >> Josh Reynolds, CIO >> SPITwSPOTS >> www.spitwspots.com >> On 07/31/2014 04:18 PM, Mike Hammett wrote: >> >> When they don't pay they get shut off. >> They can review their payment histories. >> They can change their billing information (and do one-time payments) >> without affecting your employees. >> You could probably drop the in-house billing/accounting people. >> Hotspot type services can integrate right into the same platform (without >> needing UniFi's walled garden). >> >> I suspect most of us still use QuickBooks, just not for our recurring >> business. I still use it for turn-key, consulting, etc. >> >> Even if you don't buy, I'd recommend having each of the billing platforms >> take you on a tour. You may notice other things to improve your operation. >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions >> http://www.ics-il.com >> >> <https://www.facebook.com/ICSIL> >> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >> <https://www.linkedin.com/company/intelligent-computing-solutions> >> <https://twitter.com/ICSIL> >> >> ------------------------------ >> *From: *"Josh Reynolds" <[email protected]> <[email protected]> >> *To: *[email protected] >> *Sent: *Thursday, July 31, 2014 7:09:39 PM >> *Subject: *Re: [WISPA] credit card processors >> >> May I ask why? >> >> Most of our subs are on autopay, so we set it and forget about it. >> >> We also do all of our company stuff in quickbooks, and have inhouse >> billing/accounting people. >> >> Josh Reynolds, CIO >> SPITwSPOTS >> www.spitwspots.com >> On 07/31/2014 04:08 PM, Mike Hammett wrote: >> >> I second Steve's comment. >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions >> http://www.ics-il.com >> >> <https://www.facebook.com/ICSIL> >> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >> <https://www.linkedin.com/company/intelligent-computing-solutions> >> <https://twitter.com/ICSIL> >> >> ------------------------------ >> *From: *"Josh Reynolds" <[email protected]> <[email protected]> >> *To: *[email protected] >> *Sent: *Thursday, July 31, 2014 7:05:30 PM >> *Subject: *Re: [WISPA] credit card processors >> >> Yes, we've been doing it for about... 10 years now. >> >> Josh Reynolds, CIO >> SPITwSPOTS >> www.spitwspots.com >> >> On 07/31/2014 03:56 PM, Steve Barnes wrote: >> > Josh are you billing your Wisp customer with QuickBooks? I would stop >> that practice. Get a billing system and keep QuickBooks for AP and GL. >> > >> > Steve Barnes >> > PCSWIN.com >> > >> > -----Original Message----- >> > From: [email protected] [mailto:[email protected] >> <[email protected]>] On Behalf Of Josh Reynolds >> > Sent: Thursday, July 31, 2014 4:09 PM >> > To: WISPA General List >> > Subject: [WISPA] credit card processors >> > >> > Who are using for credit card processing, and why? 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