Part of it depends on what your end goal is. If you want to transfer these tickets into billing or do you just want to keep track of everything. And in what capacity are you using it? If it¹s for an ISP I would use on integrated with billing.
Otherwise OS ticket is good. We use the ticketing in FreshBooks because we can convert it into billable time easily. Justin -- Justin Wilson <j...@mtin.net> http://www.mtin.net <http://www.mtin.net/blog> Managed Services xISP Solutions Data Centers http://www.thebrotherswisp.com Podcast about xISP topics From: Brian Wilson <br...@wildsong.biz> Reply-To: WISPA General List <wireless@wispa.org> Date: Saturday, August 16, 2014 at 10:00 AM To: WISPA General List <wireless@wispa.org> Subject: [WISPA] Ticketing software What are people using for customer support ticketing software? We currently use a combination of pink notes and email. (and I wish I was joking.) -- Brian Wilson CDS Wireless, Santa Rosa CA _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
_______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
